HVAC Service Dispatcher & Tech Scheduling Lead

Air FX, Inc; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Air FX, Inc. is seeking a service dispatcher to lead the service department, coordinating field technicians and office staff to keep daily operations running smoothly. You will handle communications and ensure payments are collected for completed work, driving customer satisfaction.

Responsibilities include organizing daily dispatch, coordinating with technicians, supervising customer service reps, and ensuring timely parts and proper technician assignment for HVAC jobs.

Qualifications

• Experience supervising a team of people.
• Excellent communication and people management skills.
• Proficient computer skills and outstanding phone etiquette.

Responsibilities

• Organize all jobs for the day to dispatch technicians efficiently.
• Coordinate with technicians to ensure all jobs are completed on time and order needed parts.
• Manage customer service reps to ensure 100% customer satisfaction.
• Supervise HVAC technicians to assign the right technician and timely parts.

Skills

Team supervision

Communication

Organization

Phone etiquette

Multitasking

Customer service

Education

High school diploma/ GED

Tools

MS Office

Job description

Air FX, Inc. is seeking a service dispatcher to lead the service department, coordinating field technicians and office staff to keep daily operations running smoothly. You will handle communications and ensure payments are collected for completed work, driving customer satisfaction.

Responsibilities include organizing daily dispatch, coordinating with technicians, supervising customer service reps, and ensuring timely parts and proper technician assignment for HVAC jobs.