HVAC Service Dispatcher — Schedule Mastery & Customer Care

Environmental Air Systems, Inc.; Houston (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

PTO

401(k) with company match

Training & development

Job summary

Environmental Air Systems in Houston, TX is seeking an experienced HVAC Service Dispatcher to keep daily operations running smoothly. This key role connects customers, technicians, and the service team, coordinating schedules, priorities, and field support.

The successful candidate will have 2+ years in dispatching or similar roles, experience with FieldEdge or comparable software, and a customer‑facing mindset. We offer competitive pay, benefits, and ongoing training.

Qualifications

• At least 2 years in dispatching, scheduling, or a customer-facing service coordination role.
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred.
• Previous experience coordinating schedules for 8–15 field technicians is a plus.
• Familiarity with FieldEdge or comparable field service management software strongly preferred.

Responsibilities

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.
• Help resolve scheduling conflicts and unexpected changes while keeping customers informed.
• Provide professional, helpful communication that reflects the company's commitment to customer service.

Skills

Dispatching experience

Customer coordination

Scheduling

FieldEdge software

Tools

FieldEdge

Job description

Environmental Air Systems in Houston, TX is seeking an experienced HVAC Service Dispatcher to keep daily operations running smoothly. This key role connects customers, technicians, and the service team, coordinating schedules, priorities, and field support.

The successful candidate will have 2+ years in dispatching or similar roles, experience with FieldEdge or comparable software, and a customer‑facing mindset. We offer competitive pay, benefits, and ongoing training.