HVAC Service Dispatcher

Environmental Air Systems, Inc.; Houston (TX); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Paid holidays

PTO

401(k) with company match

Training & development

Job summary

Environmental Air Systems in Houston, TX is seeking an experienced HVAC Service Dispatcher to keep daily operations running smoothly. This key role connects customers, technicians, and the service team, coordinating schedules, priorities, and field support.

The successful candidate will have 2+ years in dispatching or similar roles, experience with FieldEdge or comparable software, and a customer‑facing mindset. We offer competitive pay, benefits, and ongoing training.

Qualifications

• At least 2 years in dispatching, scheduling, or a customer-facing service coordination role.
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred.
• Previous experience coordinating schedules for 8–15 field technicians is a plus.
• Familiarity with FieldEdge or comparable field service management software strongly preferred.

Responsibilities

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.
• Help resolve scheduling conflicts and unexpected changes while keeping customers informed.
• Provide professional, helpful communication that reflects the company's commitment to customer service.

Skills

Dispatching experience

Customer coordination

Scheduling

FieldEdge software

Tools

FieldEdge

Job description

Join a Well-Established, Texas-Owned HVAC Company

Environmental Air Systems has been serving the greater Houston area for more than 44 years, building a reputation for quality workmanship, dependable service, and customer care. As an independently owned Texas company, we take pride in our people, our work, and the relationships we've built in our community.

We're looking for an experienced HVAC Service Dispatcher to help keep daily operations running smoothly. This is a key role connecting customers, technicians, and the service team. You'll coordinate schedules, manage changing priorities, and help ensure our field technicians have the support they need to deliver an excellent customer experience. Our leadership team is actively involved in daily operations, and we're committed to providing a stable workplace where employees can grow and build lasting careers.

What We Offer

• Established, locally owned company with more than 44 years in business
• Medical Insurance Coverage (multiple plan options)
• Paid Holidays
• Paid Time Off
• Simple IRA with company match
• Ongoing training and opportunities for professional development

Pay: $21–$25 per hour, depending on experience Schedule: Monday–Friday, 8:00 AM–5:00 PM

What You'll Be Responsible For

• Coordinate and manage daily service schedules for a team of HVAC technicians.
• Dispatch technicians based on location, skill set, availability, and customer needs.
• Monitor job progress and adjust schedules throughout the day as priorities change.
• Communicate appointment confirmations, updates, and delays to customers and field technicians.
• Handle incoming service requests and assist customers with scheduling questions.
• Identify and prioritize emergency calls to ensure timely service.
• Maintain accurate customer records, equipment information, and work orders in the service management system.
• Work closely with the Service Manager and field team to maximize technician productivity and minimize scheduling gaps.
• Help resolve scheduling conflicts and unexpected changes while keeping customers informed.
• Provide professional, helpful communication that reflects the company's commitment to customer service.

What We're Looking For

• At least 2 years of experience in dispatching, scheduling, or a customer-facing service coordination role
• HVAC, plumbing, electrical, restoration, or related home-services industry experience preferred
• Previous experience coordinating schedules for 8–15 field technicians is a plus
• Familiarity with FieldEdge or comparable field service management software strongly preferred
• Strong organizational skills and the ability to manage multiple priorities simultaneously
• Clear, professional communication skills, both written and verbal
• Comfortable navigating computer systems, scheduling platforms, and service software
• Ability to think on your feet, solve problems, and remain composed in a fast-paced environment
• Strong attention to detail and follow-through
• Dependable, professional, and willing to work collaboratively with the entire team

What Success Looks Like

You're someone who can keep multiple moving pieces organized without losing sight of the customer experience. You anticipate scheduling challenges, communicate proactively, and know how to adapt when the day doesn't go as planned. You take ownership of keeping technicians on track and helping the service department operate efficiently.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.

Salary: $21.00 - $25.00 per hour