HVAC Service Dispatcher — Route & Scheduling Pro

Townsend; Danvers (MA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance with company contrib

Vision Insurance

Dental Insurance

Life and AD&D Insurance

Long-Term Disability

401k with company match

Paid holidays and vacation

Job summary

Townsend Energy in Danvers, MA is hiring an HVAC Service Dispatcher to coordinate service schedules and optimize routes for our HVAC teams. You will work with dispatchers, technicians, and customer service to ensure timely responses to requests and clear communication across departments.

The role emphasizes strong communication, organization, and proficiency with dispatch tools. Onsite work in Danvers, MA, with a supportive benefit package and opportunities to grow within the operations team.

Qualifications

• Minimum two years in admin or office roles including scheduling or dispatch coordination.
• Experience in fuel delivery, propane, HVAC services, or backup power is a plus.
• Strong verbal and written communication, calm under pressure.
• Excellent organizational and time management, detail oriented.
• Comfortable with dispatch systems and GPS tools.

Responsibilities

• Answer incoming calls and emails promptly.
• Respond to inquiries with professional, courteous service.
• Plan and optimize service routes for efficiency and tech availability.
• Schedule service calls and dispatch technicians.
• Coordinate planned maintenance accounts.
• Update customers on service status and lead times.
• Maintain records of service calls and customer interactions in dispatch software.

Skills

Customer service

Scheduling

Dispatch coordination

Communication

Multitasking

GPS usage

Team collaboration

Education

High school diploma or GED

Tools

Dispatch management systems

GPS technology

Job description

Townsend Energy in Danvers, MA is hiring an HVAC Service Dispatcher to coordinate service schedules and optimize routes for our HVAC teams. You will work with dispatchers, technicians, and customer service to ensure timely responses to requests and clear communication across departments.

The role emphasizes strong communication, organization, and proficiency with dispatch tools. Onsite work in Danvers, MA, with a supportive benefit package and opportunities to grow within the operations team.