HVAC Service Dispatcher: Fast-Paced Coordination

Dee Cramer, Inc.; Holly (MI); Presencial; USD 25.000 - 39.000; Jornada completa

Descripción de la vacante

Dee Cramer, Inc. in Michigan is seeking a Service Dispatcher to coordinate daily HVAC service operations, connecting customers, technicians, and account managers. This role requires strong organization, clear communication, and the ability to juggle multiple priorities in a fast-paced setting.

You will schedule calls, review work orders, and ensure timely updates while supporting the service department with a customer-focused approach.

Formación

• High school diploma or equivalent required.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Minimum of two years of customer service experience.
• Strong verbal and written communication skills, effective multitasking abilities, and the ability to work successfully in a fast-paced setting.

Responsabilidades

• Manage incoming customer service calls and gather the information necessary to determine appropriate service needs.
• Coordinate and assign daily service calls to technicians while modifying schedules as priorities change.
• Review technician-completed work documentation and verify that work order information is accurate and complete.
• Plan and schedule service activities by evaluating weather conditions, workload demands, and business priorities.
• Process parts orders as needed to support service operations.
• Communicate between Account Managers and Field Technicians to provide updates regarding service work order status.
• Perform additional duties and responsibilities as assigned.

Conocimientos

Excel

Customer service

Multitasking

Verbal & written communication

Educación

High school diploma or equivalent

Herramientas

Sage

BuildOps

Tech Tool

Descripción del empleo

Dee Cramer, Inc. in Michigan is seeking a Service Dispatcher to coordinate daily HVAC service operations, connecting customers, technicians, and account managers. This role requires strong organization, clear communication, and the ability to juggle multiple priorities in a fast-paced setting.

You will schedule calls, review work orders, and ensure timely updates while supporting the service department with a customer-focused approach.