HVAC Service Dispatcher - Customer Care & Routing

Kandkheatingandcooling; Parma (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Competitive pay

Paid time off

Retirement benefits

Job summary

K&K Heating & Cooling in Parma, Ohio is looking for a Dispatcher to manage service calls and organize technician schedules. The ideal candidate excels in communication and multitasking within a fast-paced environment. This full-time role emphasizes customer service and teamwork.

The Dispatcher efficiently coordinates daily operations to ensure prompt and professional service. This position offers competitive pay, health insurance, PTO, and opportunities for personal growth within a supportive team environment.

Qualifications

• Strong phone presence and excellent communication skills.
• Ability to organize and multitask effectively.
• Experience in a fast-paced, deadline-driven environment.

Responsibilities

• Answer incoming customer calls and schedule appointments.
• Dispatch and route technicians based on various factors.
• Monitor technician progress and communicate updates.

Skills

Communication skills

Organizational abilities

Multitasking skills

Customer service skills

Proficiency with scheduling software

ServiceTitan experience

Job description

K&K Heating & Cooling in Parma, Ohio is looking for a Dispatcher to manage service calls and organize technician schedules. The ideal candidate excels in communication and multitasking within a fast-paced environment. This full-time role emphasizes customer service and teamwork.

The Dispatcher efficiently coordinates daily operations to ensure prompt and professional service. This position offers competitive pay, health insurance, PTO, and opportunities for personal growth within a supportive team environment.