HVAC Service Dispatcher

W.B. Guimarin; North Charleston (SC); On-site; USD 22,000 - 30,000; Part time

Job summary

W.B. Guimarin & Co., Inc. in South Carolina is seeking an HVAC Service Dispatcher for a 30-hour work week.

You will coordinate daily service calls, assignments, and after-hours coverage while ensuring technicians have the right information and tools to complete jobs efficiently. You will handle parts, quotes, and purchase orders, provide accurate job numbers for billing, and keep customers informed of scheduling and progress.

Qualifications

• Previous experience in dispatching or service coordination.
• Experience in HVAC, plumbing or related fields preferred.
• Familiarity with Jonas Software is a plus.
• Strong organizational and communication skills.

Responsibilities

• Coordinate the day by prioritizing and scheduling service calls and after-hours assignments.
• Support technicians with accurate job information, parts, and quotes.
• Create and maintain purchase orders and provide PO numbers for billing and documentation.
• Inform customers about scheduling and job progress and maintain professionalism.
• Collaborate with technicians, management, vendors and customers; provide backup support to other roles.
• Identify process improvements to increase service department efficiency.

Skills

Highly organized

Multi-tasking

Clear communication

Data-entry skills

Team player

Problem solving

Ownership and follow-through

Jonas Software experience

Tools

Jonas Software

Job description

HVAC Service Dispatcher-30 Hours/week

Are you the person who can keep technicians moving, customers informed, and a busy service department organized?

We are looking for a Service Dispatcher who enjoys solving problems, coordinating people, and keeping things on track.

What You'll Do

Coordinate the Day

• Receive, prioritize, and schedule service calls.
• Coordinate after-hours/on-call assignments.
• Keep service-call information accurate and up to date in Jonas Software.

Support Our Technicians

• Make sure technicians have the correct job information before heading to a call.
• Help technicians locate parts, information, and solutions when needed.
• Provide accurate job and PO numbers for proper billing, payroll, and documentation.

Handle Parts, Quotes & Purchase Orders

• Source parts and prepare accurate service and repair quotes.
• Create and maintain purchase orders in Jonas.
• Provide technicians with PO numbers and parts information.

Take Care of Our Customers

• Answer incoming service calls professionally.
• Keep customers informed about scheduling and the progress of their jobs.

Be Part of the Team

• Communicate closely with technicians, management, vendors, and customers.
• Provide backup support to other department administrative positions.
• Assist the Branch Operations Manager as needed.
• Look for ways to improve processes and make the service department more efficient.

What We're Looking For

You may be a great fit if you:

• Are highly organized and naturally keep track of details.
• Can manage multiple priorities without losing sight of what's most important.
• Are comfortable making decisions and adjusting plans when circumstances change.
• Communicate clearly and professionally.
• Enjoy solving problems and finding answers.
• Take ownership and follow through until something is completed.
• Are comfortable working with field technicians and customers.
• Have strong computer and data-entry skills.
• Work well as part of a team but don't need someone constantly telling you what to do next.
• Can remain calm and professional when the phone is ringing, technicians need answers, and schedules suddenly change.

Experience with Jonas Software is a plus.

Work Schedule: 9:00-3:30 M-F

Previous experience in dispatching, service coordination, HVAC, plumbing, mechanical contracting, construction, facilities maintenance, or another field-service environment is preferred.

Most importantly, you understand that good dispatching is about both people and details—taking care of the customer while giving technicians/team the support they need to succeed.

“Equal Employment Opportunity Employer – minority/female/veteran/disabled”.We are a Drug-Free Workplace.