HVAC Administrative & Dispatch Coordinator

Lennox International; Fort Lauderdale (FL); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, and vision insurance

Paid time off

Paid birth/bonding leave

Job summary

Lennox National Account Services, a Lennox International entity, seeks an administrative professional in Fort Lauderdale to support the branch manager and field technicians. The role involves coordinating service calls, dispatching technicians, and handling invoices.

Ideal candidates have 2+ years in an administrative/dispatch role, strong MS Office skills, and excellent communication. Competitive salary with comprehensive benefits and growth opportunities are offered.

Qualifications

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization
• Must be self-directed, excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

Responsibilities

• Provide general administrative support to the branch manager, exercises judgment in decision making, and assists in the coordination of activities of staff maintaining, servicing and installing commercial HVAC equipment.
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes the customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and tools.
• Provides maximum customer service and accurate communication to coworkers, management and customers.

Skills

Customer service

Communication skills

Organization

Multitasking

MS Word

MS Excel

MS PowerPoint

Self-directed

Education

High School Diploma

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Lennox National Account Services, a Lennox International entity, seeks an administrative professional in Fort Lauderdale to support the branch manager and field technicians. The role involves coordinating service calls, dispatching technicians, and handling invoices.

Ideal candidates have 2+ years in an administrative/dispatch role, strong MS Office skills, and excellent communication. Competitive salary with comprehensive benefits and growth opportunities are offered.