Administrative Assistant - HVAC

Lennox; Newington (CT); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical, dental, and vision insurance

401(k) retirement plan

Short-term disability insurance

Paid time off

Job summary

Lennox NAS in Connecticut is seeking an organized administrative professional to support the branch manager, schedule service calls, dispatch technicians, and handle billing for commercial HVAC work.

The role requires a high school diploma, 2+ years in administration or dispatch, and proficiency with Word, Excel, and PowerPoint. A customer-focused approach and strong communication are essential.

Qualifications

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self‑directed, with excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

Responsibilities

• Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch processes and procedures, and assists in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment.
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co‑workers, management and customers.
• Other duties as assigned.

Skills

Customer service

Multitasking

Organization

Communication

Education

High school diploma

Tools

Microsoft Word

Excel

PowerPoint

Job description

Who We Are

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry, is a major national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. We need good people like you who want to grow and learn, and we consistently offer the best of both to all our employees.

We are an equal opportunity employer (EEOC).

Benefits

For information regarding our impressive benefits package, please visit our website: LII Benefits. We offer matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions, and much more! Note: benefits may vary depending on the position and are subject to change.

What Drives Success

• Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch processes and procedures, and assists in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment.
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co‑workers, management and customers.
• Other duties as assigned.

What We Are Looking For

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self‑directed, with excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

What We Offer

Compensation

This is a salaried non‑exempt role. Employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $35,000 – $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits

• Tuition reimbursement
• Medical, dental, and vision insurance
• Prescription drug coverage
• 401(k) retirement plan
• Short‑term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• Life and long‑term disability insurance
• Up to 12 days paid time off
• 2 paid well‑being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays per year

Our Culture

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – how we do business and how we treat others. Lennox is a global community that values each team member’s contributions, and as an equal opportunity employer we are committed to recruiting, developing, and retaining talented individuals from a wide range of backgrounds, ensuring everyone has the opportunity to succeed and contribute to our continued growth and success.

Disclaimers

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.