Administrative Assistant - HVAC

Lennox International; Newington (CT); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Tuition reimbursement

Medical/Dental/Vision insurance

Prescription drug coverage

401(k) retirement plan

Short-term disability insurance

Birthing leave (8 weeks)

Bonding leave (2 weeks)

Life insurance

Long-term disability insurance

Paid time off (12 days)

Well-being days (2)

Volunteer day (1)

Paid holidays (12)

Floating holidays (3)

Job summary

Lennox International in Newington, CT is seeking an Administrative Assistant to support the branch manager. You will schedule service calls, dispatch technicians, process invoices, and assist with parts orders.

The role requires a high school diploma, 2+ years in admin or dispatch, and proficiency in Word, Excel, and PowerPoint. It offers a salaried non-exempt position with a starting range of $35,000–$44,000, plus comprehensive benefits and paid time off.

Qualifications

• High school diploma or equivalent.
• 2+ years in an administrative or dispatch role preferred.
• HVAC or service industry experience preferred.
• Proficient in Word, Excel and PowerPoint.
• Ability to prioritize work and stay organized.
• Excellent written and verbal communication skills.

Responsibilities

• Provide general administrative support to the branch manager and assist with branch processes.
• Schedule and coordinate service and maintenance calls for technicians.
• Dispatch service technicians on a daily schedule.
• Process and bill completed service invoices.
• Order parts as necessary and schedule return service calls.
• Quote customers on repairs as needed.
• Keep customers updated on service calls via websites and tools.
• Provide maximum customer service and clear communication to all parties.
• Assist with other duties as assigned.

Skills

Administrative experience

Dispatch role

Customer service

Communication skills

Prioritization

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

We are an equal opportunity employer (EEOC).

What Drives Success

• Provides general administrative support to the branch manager, exercises judgment in decision making, has knowledge of branch process and procedures and assist in the coordination and activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment
• Schedules and coordinates service and maintenance calls for multiple service technicians.
• Dispatches service technicians on a daily schedule.
• Processes and bills completed service invoices.
• Orders parts as necessary and schedules return service calls.
• Quotes the customers on repairs as needed.
• Keeps customers updated on service calls through multiple websites and other tools.
• Provides maximum customer service, accurate communication, and courtesy to all co-workers, management and customers.
• Other duties as assigned.

What We Are Looking For

• High school diploma or an equivalent combination of education and experience.
• 2+ years experience in an administrative position or dispatch role preferred.
• HVAC industry or Service trade industry preferred.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Must be able to prioritize work, work on multiple tasks and maintain organization.
• Must be self‑directed, excellent customer service skills.
• Keen ability to organize and prioritize duties.
• Strong written and verbal communication skills.

What We Offer

Compensation: This is a salaried non‑exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $35,000 – $44,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Disclaimer: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.