HVAC Service Coordinator - Scheduling & Care

Homestead-Comfort-3; Ellington (CT); On-site; USD 37,000 - 43,000; Full time

Job summary

Homestead Comfort in Ellington, CT is seeking a full-time Service Coordinator to help keep our service department running smoothly. You will act as the central hub, coordinating technicians, customers, and leadership to ensure no task slips through the cracks and every follow-up is tracked.

The ideal candidate has HVAC knowledge or prior experience with HVAC, strong communication skills, and the ability to stay organized in a fast-paced environment.

Qualifications

• HVAC knowledge or experience with an HVAC company.
• Strong communication and customer service skills.
• Ability to stay organized in a fast-paced environment.
• Ability to work effectively with customers, technicians, and leadership.
• Basic computer proficiency.

Responsibilities

• Review technician follow-up sheets and coordinate with the Service Manager.
• Identify opportunities for increased efficiency and adjust schedules.
• Assist customers with questions and concerns and maintain clear communication between customers, technicians and management.
• Ensure documentation is completed accurately and on time.
• Keep information organized and schedules optimized to support service success.

Skills

HVAC knowledge

Communication

Organization

Team collaboration

Basic computer skills

Job description

Homestead Comfort in Ellington, CT is seeking a full-time Service Coordinator to help keep our service department running smoothly. You will act as the central hub, coordinating technicians, customers, and leadership to ensure no task slips through the cracks and every follow-up is tracked.

The ideal candidate has HVAC knowledge or prior experience with HVAC, strong communication skills, and the ability to stay organized in a fast-paced environment.