HVAC Service & HR Coordinator | QuickBooks Expert

CM-CONNECTICUT LLC; Waterbury (CT); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Paid time off

Life insurance

HSA/FSA

Employee assistance program

Tuition reimbursement

Professional development assistance

Job summary

CM-CONNECTICUT LLC is seeking an experienced HR/HVAC Service Coordinator in Waterbury, CT. The role combines HR administration with HVAC service coordination, requiring proficiency in QuickBooks Online and Service Titan, plus strong knowledge of Connecticut employment laws.

You will support daily HVAC operations, manage personnel records, and handle workers' comp, benefits, and HR documentation while coordinating schedules and customer communications. Bilingual English/Spanish is a plus.

Qualifications

• Extensive QuickBooks Online experience required.
• Minimum 1 year of Service Titan experience required.
• Previous hands-on HR experience required.
• Strong knowledge of Connecticut employment laws required.
• Experience with disciplinary actions, workers' compensation, insurance claims, benefits enrollment, and unemployment filings.
• Minimum 2 years of experience in HVAC, plumbing, electrical, or a related service industry.
• Strong organizational, communication, and multitasking skills.
• Ability to maintain confidentiality and handle sensitive employee matters.
• Bilingual English/Spanish is a plus.

Responsibilities

• Handle employee write-ups, disciplinary actions, and corrective action documentation.
• Maintain employee personnel files, onboarding paperwork, and termination records.
• Prepare and file workers' compensation claims, insurance claims, and unemployment packets.
• Manage employee insurance enrollment, benefits changes, and insurance-related issues.
• Ensure compliance with Connecticut employment laws and HR policies.
• Assist management with employee relations, performance issues, and HR documentation.
• Schedule and dispatch HVAC technicians, manage service calendars, and coordinate daily operations.
• Create, update, and close out work orders in Service Titan.
• Handle customer calls, scheduling, service updates, and customer concerns.
• Apply for and track permits, inspections, and warranty registrations.
• Manage maintenance agreements, renewals, and service appointments.
• Coordinate with technicians, vendors, and management to ensure efficient operations.
• Process invoices, customer payments, vendor payments, and billing documentation.
• Assist with accounts payable, accounts receivable, and payment tracking.
• Maintain accurate records, purchase orders, and service documentation.
• Assist with employee timecards and operational reporting.
• Provide general administrative support to management and field teams.

Skills

HR procedures

Employee relations

Organizational skills

Communication

Multitasking

Bilingual English/Spanish

Tools

QuickBooks Online

Service Titan

Job description

CM-CONNECTICUT LLC is seeking an experienced HR/HVAC Service Coordinator in Waterbury, CT. The role combines HR administration with HVAC service coordination, requiring proficiency in QuickBooks Online and Service Titan, plus strong knowledge of Connecticut employment laws.

You will support daily HVAC operations, manage personnel records, and handle workers' comp, benefits, and HR documentation while coordinating schedules and customer communications. Bilingual English/Spanish is a plus.