HVAC Service Coordinator / Dispatcher

Controlled Climate Systems Inc; Canonsburg (Washington County); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company匹配

Paid holidays, vacation, and time off

Paid training and ongoing professional

Employee referral program

Consistent, year-round employment

Monday-Friday work schedule

Opportunities to expand into admin &管理

The stability of an established,family

Direct involvement with experienced公司領

On-site training and growth potential

Job summary

Controlled Climate Systems, Inc. is seeking an HVAC Service Coordinator/Dispatcher in Canonsburg, PA. This full-time role focuses on scheduling, dispatch, and front-line office support, with room to grow into operations and management responsibilities.

You will organize daily service activities, coordinate with technicians and customers, process invoices, and help implement efficient office procedures. We value initiative, reliability, and a proactive attitude towards learning new software and

Qualifications

• Experience in dispatching, scheduling, customer service, office administration, construction, or HVAC would be beneficial.
• Willingness to learn and take on responsibility.
• Strong organizational skills and reliability with good communication.

Responsibilities

• Organize daily schedules and assign service work to HVAC technicians.
• Respond to incoming service requests and coordinate appointments.
• Adjust schedules for urgent calls or changes and monitor ongoing jobs.
• Keep customers informed about appointments and progress.
• Communicate with field employees to ensure needed information is available.
• Update service records, customer accounts, and job information.
• Prepare invoices and billing details; maintain records of completed work.
• Coordinate with suppliers and management; learn dispatching and accounting software.
• Identify opportunities to improve office procedures and workflow.
• Participate in recruiting and coordinating interviews for HVAC technicians.
• Assist with onboarding and administrative requirements; take ownership of projects.

Skills

Dispatching

Scheduling

Customer service

Office administration

HVAC

Construction

Tools

Dispatch software

Accounting software

CRM software

Job description

Controlled Climate Systems, Inc.

HVAC Service Coordinator / Dispatcher

$25 to $30 Per Hour + Benefits | Full-Time | Monday-Friday | Canonsburg, PA

Build Your Career in HVAC Service Operations

Looking for a position where you can learn a business, develop valuable skills, and work your way into management?

Controlled Climate Systems, Inc. is seeking a capable, motivated individual to help coordinate our commercial HVAC service department. This opportunity combines technician scheduling, customer communication, office administration, and the chance to develop into a larger operational leadership role.

You’ll begin by managing service activity and supporting our technicians in the field. As you gain experience, you’ll become involved in additional areas of the business, including invoicing, employee recruitment, onboarding, and departmental administration.

We’re not necessarily looking for someone with years of HVAC experience. We’re looking for someone with good judgment, excellent organizational skills, a willingness to learn, and the ambition to take on more responsibility.

If you enjoy keeping things organized, solving problems, and being the person others depend on to get things done, this could be an excellent long-term career opportunity.

Who We Are

Controlled Climate Systems has provided commercial and industrial heating, cooling, and mechanical services throughout Western Pennsylvania since 1971.

We’re a family-owned company headquartered in Canonsburg, with a long-standing reputation for dependable workmanship, integrity, and strong customer relationships.

Our service department relies on effective communication and coordination between the office and our technicians. We’re looking for someone who can become an important part of that process while learning how the wider business operates.

Your Day-to-Day Responsibilities

Service Scheduling & Dispatch

• Organize daily schedules and assign service work to HVAC technicians
• Respond to incoming service requests and coordinate appointments
• Adjust technician schedules when urgent calls or unexpected changes arise
• Monitor ongoing service jobs and follow up on outstanding work
• Keep customers informed about appointments, service progress, and scheduling changes
• Communicate with field employees to ensure they have the information needed for each assignment

Office & Service Administration

• Update service records, customer accounts, and job information
• Prepare and process invoices, billing details, and other documentation
• Maintain accurate records of service agreements and completed work
• Coordinate with suppliers, technicians, and management when additional information is required
• Become proficient with our dispatching, accounting, and customer-management software
• Help identify opportunities to improve office procedures and workflow

Additional Responsibilities as You Grow

• Participate in recruiting and coordinating interviews for HVAC technicians
• Assist with employee onboarding and related administrative requirements
• Learn more about departmental operations, financial processes, and service management
• Take ownership of administrative projects and internal coordination
• Progress toward increased responsibility within the company’s administrative and management functions

What Makes You a Good Fit?

We’re interested in applicants who have the ability and motivation to develop professionally.

The ideal candidate will bring:

• Excellent organizational skills and the ability to manage competing priorities
• Professional, confident communication skills, particularly over the telephone
• A strong sense of responsibility and the ability to follow tasks through to completion
• Good computer skills, including email, spreadsheets, and office applications
• The ability to remain composed and productive during busy periods
• A positive attitude toward learning new software, procedures, and responsibilities
• Strong attention to detail and accurate record-keeping
• The confidence to communicate effectively with both customers and field technicians
• Initiative, reliability, and an interest in taking ownership of their work
• A genuine desire to build a career with opportunities for advancement

Experience in dispatching, scheduling, customer service, office administration, construction, or HVAC would be beneficial. However, we’re prepared to train a promising candidate who demonstrates the right attitude and aptitude.

Compensation & Employee Benefits

Starting Pay: $25-$30 per hour

We offer a stable, full-time position with the opportunity to increase your earnings as your skills and responsibilities develop.

Benefits include:

• Medical, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid holidays, vacation, and time off
• Paid training and ongoing professional development
• Employee referral program
• Consistent, year-round employment
• Monday-Friday work schedule
• Opportunities to expand into administrative and management responsibilities
• The stability of an established, family-owned business
• Direct involvement with experienced company leadership

Work Schedule & Location

Location: Canonsburg, Pennsylvania

Schedule: Monday through Friday

Employment: Full-Time, Year-Round

Work Arrangement: On-site / In-Person

A Position With Room to Grow

This opportunity is particularly well suited to someone who wants more than a routine office job.

You’ll have the chance to understand how a successful commercial HVAC service department operates, develop practical business skills, and become increasingly involved in coordinating and managing its activities.

We value people who are dependable, take initiative, and are willing to learn. If you demonstrate those qualities, there is real potential to grow beyond the initial dispatch