HVAC Service Coordinator: Dispatch, Scheduling & Billing

Daikin Applied; Austin (TX); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

401K with employer match

Paid time off

Paid holidays

Sick time

Tuition Reimbursement

Job summary

Daikin Applied seeks a Service Coordinator for our Austin, TX district office. You will coordinate scheduling with technicians, respond to customer inquiries, and manage billing processes while supporting a growing HVAC service team.

The role requires collaboration with supervisors, operations, and district management to ensure timely startups and ongoing communications with customers. In-office work with competitive benefits is offered.

Qualifications

• 2+ years of related experience in mechanical, electrical, or plumbing service field.
• Bachelor's degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Respond to customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate job startups and communicate scheduling updates to customers.
• Invoice and bill customers.

Skills

Scheduling

Billing

Office administration

Communication skills

Education

High School Diploma or GED

Bachelor's degree may be considered in lieu of work experience

Tools

Astea

Microsoft Office Suite

Job description

Daikin Applied seeks a Service Coordinator for our Austin, TX district office. You will coordinate scheduling with technicians, respond to customer inquiries, and manage billing processes while supporting a growing HVAC service team.

The role requires collaboration with supervisors, operations, and district management to ensure timely startups and ongoing communications with customers. In-office work with competitive benefits is offered.