HVAC Service Coordinator: Scheduling & Dispatch

Daikin Applied Americas Inc; United States; On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan with employer match

Paid time off

Paid holidays

Paid sick time

Tuition reimbursement

Job summary

Daikin Applied Americas Inc is seeking a Service Coordinator for our Austin, TX in-office district service office. You will schedule technicians, respond to customer inquiries, track time, coordinate startups, and handle billing and warranty processes.

This role supports new hires and maintains OSHA logs, with a focus on timely work-order closeouts and accurate documentation. The ideal candidate has 2+ years in mechanical/electrical/plumbing service and familiarity with HVAC, service tracking

Qualifications

• High School Diploma or GED required.
• 2+ years of related experience in mechanical, electrical, or plumbing service field strongly preferred.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Responsibilities

• Work with Technician Supervisor, Operations, and District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Respond to customer inquiries and route questions of technical nature to the appropriate resource
• Track of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee’s first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Provide initial notification of Workers Compensation claims to insurance carrier

Skills

Microsoft Office

Customer service

Communication

Education

High School Diploma or GED

Bachelor’s degree may be considered in lieu

Tools

Astea

Job description

Daikin Applied Americas Inc is seeking a Service Coordinator for our Austin, TX in-office district service office. You will schedule technicians, respond to customer inquiries, track time, coordinate startups, and handle billing and warranty processes.

This role supports new hires and maintains OSHA logs, with a focus on timely work-order closeouts and accurate documentation. The ideal candidate has 2+ years in mechanical/electrical/plumbing service and familiarity with HVAC, service tracking