HVAC Service Coordinator

daikinapplied; Washington; On-site; USD 39,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision

401K with employer match

Life insurance

Disability

Paid time off

Paid holidays

Parental leave

Tuition reimbursement

Job summary

Daikin Applied in Bowie, Maryland is seeking a Service Coordinator to schedule technicians for startup/repairs, coordinate with customers, and manage billing and warranty processes.

This role requires 2+ years in MEP service, familiarity with Astea Alliance or similar, and proficiency with Microsoft Office. It is an in-office position with opportunities for growth.

Qualifications

• Minimum 2+ years in Mechanical, Electrical, Plumbing service (MEP).
• Bachelor's degree preferred.
• Experience with service dispatch/coordination is a plus.

Responsibilities

• Schedule and dispatch Technicians for jobs (start-ups/repairs, warranty, maintenance).
• Handle customer inquiries and route technical questions to the appropriate resource.
• Track time and attendance for Technicians.

Skills

MS Office

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Astea Alliance

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking a Service Coordinator in the Washington DC area office! Y ou will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!

Location: In office in Bowie, Maryland

What you will do:

• Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Track of time and attendance for Technicians
• Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
• Invoice and bill customers
• Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received
• Coordinate warranty administration process. Order parts and tracks shipments.
• Answer telephones and greets customers. Maintain professional and courteous customer contact.
• Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Organize and coordinates inventory processes.

Minimum Qualifications:

• High school diploma or equivalent
• Bachelors Degree (preferred)
• 2+ years related experience in Mechanical, Electrical, Plumbing (MEP) service field
• Experience in Boiler or installation service (preferred)
• Experience with Astea Alliance or other service tracking software
• Working knowledge of Microsoft Office Suite
• Work sponsorship not available for this position.

Benefits:

• Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements
• Multiple Medical insurance plan options + Dental and Vision insurance
• 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Short term and long term disability
• 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays
• 40 hours paid sick time
• Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service
• The typical hourly pay rate for this position ranges from $28.41 - $45.11 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

#LI-Onsite #LI-MT1

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!