Service Coordinator

Daikin Applied; Raleigh (NC); Hybrid; USD 39,000 - 62,000; Full time

Job summary

Daikin Applied in Raleigh, NC, hybrid Service Coordinator position. You will schedule technicians, dispatch for startups/repairs, and handle customer inquiries while ensuring timely communication and accurate billing.

The role includes invoicing, AP/AR support, warranty administration, ERP data entry, OSHA logging, and paperwork close-out for each job. Experience with HVAC techs and service tracking software is preferred.

Qualifications

• High School Diploma or GED required.
• 2–4+ years in mechanical, electrical, or plumbing service.
• HVAC experience preferred.
• Experience with service tracking software (Astea or equivalent).
• Proficient in Microsoft Office.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance.
• Handle customer inquiries and route technical questions to the appropriate resource.
• Track time and attendance for technicians.
• Coordinate startups and communicate scheduling with customers for startups and progress updates.
• Invoice and bill customers.
• Assist AP/AR and follow up on payments.
• Coordinate warranty administration, parts orders, and shipments.
• Enter information into ERP system (work orders, customer data, hours).
• Maintain OSHA logs.
• Ensure timely close-out of work orders and proper filing of paperwork.
• Gather local prevailing wage data and submit hours for PW jobs to HR.
• Maintain office equipment (copier, phone, fax).
• Provide initial notification of Workers' Compensation claims to insurer.

Skills

Scheduling

Customer service

Billing

Time management

Education

High School Diploma or GED

Bachelor's degree considered

Tools

Astea

Microsoft Office

Job description

Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!

Daikin Applied is seeking aService Coordinator. You will have the ability to make an impact and shape your career with a company that is passionate about growth.

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavour!

Location: Raleigh, NC - Hybrid

Your Responsibilities:

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance)
• Handle customer inquiries and routes questions of technical nature to the appropriate resource
• Tracking of time and attendance for technicians
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow-up on jobs in progress/completed
• Invoice and bill customers
• Assist in performing local office AP/AR functions and follows up with customer to ensure that payment has been received
• Coordinate warranty administration process, parts orders, and track shipments
• Answer telephones and greet customers while maintaining professional and courteous customer contact
• Assist new hires in the completion of their new hire paperwork, complete employer required sections of forms (I-9) and ensure that it is sent to Human Resources on the new employee's first day of employment
• Maintain OSHA logs
• Enter all information and maintain information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes
• Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job
• Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources
• Maintain filing for and office equipment (copier, telephone, fax, etc.)
• Provide initial notification of Workers Compensation claims to insurance carrier

Your Qualifications:

• High School Diploma or GED
• 2-4+years of related experience in amechanical, electrical, or plumbing service field
• Bachelor's degree may be considered in lieu of work experience
• Experience working with HVAC Technicians (preferred)
• Experience with Astea and/or any other service tracking software
• Proficient knowledge of Microsoft Office Suite

Your Benefits:

Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements:

• Multiple medical insurance plan options + dental and vision insurance
• 401K retirement plan with employer match
• Paid time off and company paid holidays
• Paid sick time in accordance with the federal, state and local law
• Tuition Reimbursement after 6 months of continuous service

Work visa sponsorship is not available for this position.

This position may be filled at different levels depending on the candidate's education, experience, and demonstrated competencies.

The typical hourly pay rate for this position ranges from $28.41 - $45.10 in North Carolina. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.

If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!