HVAC Service Coordinator

Daikin Applied Ltd.; Bowie (MD); On-site; USD 38,572 - 61,992; Full time

Job summary

Daikin Applied in Bowie, MD is seeking a Service Coordinator to schedule and dispatch HVAC technicians for start-ups, repairs and maintenance, coordinating with supervisors and customers to ensure timely service.

You will manage timekeeping, invoicing, warranty processes, and parts orders, while using Astea Alliance and MS Office to maintain precise records and communications with customers and internal teams.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• 2+ years in MEP service field.
• Experience with Astea Alliance or similar service tracking software.
• Proficient in Microsoft Office Suite.

Responsibilities

• Schedule and dispatch technicians for jobs (start-ups/repairs, warranty, maintenance).
• Handle customer inquiries and route technical questions to the right resource.
• Track time and attendance for technicians.
• Coordinate job start-ups and communicate scheduling with customers.
• Invoice and bill customers; perform local AP/AR functions.
• Coordinate warranty administration and order parts/shipments.
• Enter information into Astea Alliance and manage work orders.
• Ensure timely close-out of work orders and proper paperwork.
• Assist with inventory processes.

Skills

Scheduling and dispatching

Customer inquiries handling

Time tracking

Billing/invoicing

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Tools

Astea Alliance

Microsoft Office Suite

Job description

## HVAC Service CoordinatorApplylocations: Washington DC Service Centertime type: Full timeposted on: Posted Todayjob requisition id: R003417*Join the world's largest HVAC company, named by Forbes as one of America's Best-In-State Employers 2025!*Daikin Applied is seeking a **Service Coordinator** in the Washington DC area office! You will have the ability to make an impact and shape your career with a company that is passionate about growth along with the support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor! **Location:** In office in Bowie, Maryland**What you will do:*** Work with the Technician Supervisor and/or Operations, Service Center, or District Manager in scheduling and dispatching of Technicians for jobs (start-ups/repairs, warranty, maintenance)* Handle customer inquiries and routes questions of technical nature to the appropriate resource* Track of time and attendance for Technicians* Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed* Invoice and bill customers* Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received* Coordinate warranty administration process. Order parts and tracks shipments.* Answer telephones and greets customers. Maintain professional and courteous customer contact.* Enter all information and maintains information into Astea Alliance including work orders, new customer information, and technician hours for billing purposes* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job* Gather local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources* Organize and coordinates inventory processes.**What’s in it for you:*** The ability to make an impact and shape your career with a company that is passionate about growth* The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best**Minimum Qualifications:*** High school diploma or equivalent* Bachelors Degree (preferred)* 2+ years related experience in Mechanical, Electrical, Plumbing (MEP) service field* Experience in Boiler or installation service (preferred)* Experience with Astea Alliance or other service tracking software* Working knowledge of Microsoft Office SuiteWork sponsorship not available for this position.**Benefits:**Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements* Multiple Medical insurance plan options + Dental and Vision insurance* 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions* Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage* Short term and long term disability* 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays* 40 hours paid sick time* Paid Parental Leave and Tuition Reimbursement after 6 months of continuous serviceThe typical hourly pay rate for this position ranges from $28.41 - $45.11 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.#LI-Onsite#LI-MT1If you're looking for an engaging career with growth opportunities in a supportive environment, you'll love a career at Daikin Applied!