HVAC Service Contracts Coordinator

Jobot; Alameda (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Company paid life insurance

Paid time off/Holidays

Retirement savings

Job summary

Jobot in Alameda, CA is seeking a Service Operations Representative to act as the hub between customers, technicians, and the service team. You will organize PMAs and core service work orders from start to finish, coordinating visits, scheduling, and site requirements to ensure smooth operations.

The role involves managing renewals, keeping PMA records up to date, and communicating clearly with customers and internal teams to maintain high retention and satisfaction.

Qualifications

• Proficiency in Microsoft Office Suite and comfort learning new service management systems.
• Understanding of service contract management, customer service, and process improvement.
• Experience in a similar HVAC/mechanical/service operations role beneficial.
• High school diploma or equivalent required.

Responsibilities

• Coordinate first-time preventive maintenance visits by communicating with customers and assigned technicians.
• Confirm booking details, including scope of work, equipment information, visit counts, and billing details.
• Track site access requirements, security protocols, keys, badging, and other site-specific information.
• Proactively contact customers regarding PMA renewals, pricing updates, and retention opportunities.
• Maintain accurate PMA records and resolve missing or incomplete information with technicians, customers, and internal teams.
• Document customer feedback, service notes, and communication outcomes in the service management system.

Skills

Microsoft Office Suite

Service management systems

Customer service

Process improvement

Education

High school diploma or equivalent

Job description

Jobot in Alameda, CA is seeking a Service Operations Representative to act as the hub between customers, technicians, and the service team. You will organize PMAs and core service work orders from start to finish, coordinating visits, scheduling, and site requirements to ensure smooth operations.

The role involves managing renewals, keeping PMA records up to date, and communicating clearly with customers and internal teams to maintain high retention and satisfaction.