HVAC Service Ops Coordinator: PMA & Customer Care

Jobot; Alameda (CA); On-site; USD 80,000 - 115,000; Full time

Benefits offered by this job

PTO

Paid Holidays

and more!

Job summary

Jobot in Alameda, CA is seeking a Service Operations Coordinator to manage preventive maintenance agreements and service contracts, coordinate initial visits with customers, and support ongoing PMA renewals.

The role emphasizes data integrity and collaboration with technicians, with duties including developing customer care templates, maintaining PMA records, and driving process improvements in service delivery.

Qualifications

• Previous experience in a similar role within HVAC/mechanical/construction/service industries is preferred.
• Proficiency in Microsoft Office Suite and ability to learn service management systems.
• Understanding of service contract management, customer service, and process improvement.
• High school diploma or equivalent required.

Responsibilities

• Coordinate first time preventive maintenance visits.
• Contact customers to establish permissible dates for initial site visits.
• Proactively contact customers 30 to 60 days prior to PMA renewal dates.
• Discuss pricing escalations and potential agreement modifications.
• Assist in developing and executing customer care call templates for periodic check-ins or site visits.
• Maintain accuracy and completeness of PMA records in the system.
• Coordinate with technicians, customers, and the PMA Coordinator to resolve missing or incomplete data.

Skills

Customer service

Process improvement

Contract management

Microsoft Office

Education

High school diploma or equivalent

Tools

Service management systems

Job description

Jobot in Alameda, CA is seeking a Service Operations Coordinator to manage preventive maintenance agreements and service contracts, coordinate initial visits with customers, and support ongoing PMA renewals.

The role emphasizes data integrity and collaboration with technicians, with duties including developing customer care templates, maintaining PMA records, and driving process improvements in service delivery.