HVAC Service Advisor

Stark Tech; Bow (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

HSA contributions

Paid time off

401(k) with match

Career development

Job summary

ENE Systems of NH, a Stark Tech Company, seeks an HVAC Service Advisor to estimate time and materials, prepare detailed quotations, and manage parts sourcing for repairs and upgrades. You will liaise with Account Managers, field technicians, and customers to ensure project coordination and satisfaction.

Located in NH, this role offers opportunities for career growth within a fast-growing organization that values reliability, innovation, and energy solutions.

Qualifications

• High school diploma or equivalent required; technical school background is a plus.
• Minimum of 5 years of related experience in HVAC, Boiler, or Critical Power industry, or equivalent combination of education and experience.
• Strong technical aptitude and understanding of HVAC systems and services.
• Excellent organizational, communication, and teamwork skills.
• Demonstrated ability to manage multiple projects and priorities effectively.
• Ability to work collaboratively across departments and with external partners.
• Proficiency in using standard office software and service management tools.
• Commitment to delivering outstanding customer service.

Responsibilities

• Prepare and deliver accurate time and material estimates for HVAC service work.
• Create detailed customer quotations and proposals tailored to specific project needs.
• Research and source parts required for repairs and upgrades, coordinating with suppliers and the warehouse team.
• Collaborate with Account Managers, service department, and field technicians to ensure all requirements are addressed.
• Maintain up-to-date product knowledge of HVAC systems, components, and services.
• Respond promptly to inbound sales inquiries from customers via phone, email, and website.
• Proactively identify and pursue sales opportunities and new leads.
• Liaise with customers to communicate updates and facilitate smooth project coordination.
• Assist with order processing, including parts ordering, material returns, and addressing product availability.
• Deliver exceptional customer service and represent the company in a professional manner.

Skills

Communication

Organizational skills

Technical aptitude

Education

High school diploma or equivalent

Tools

Service management tools

Job description

The HVAC Service Advisor plays a central role in supporting both internal teams and customers in the delivery of HVAC services. As a core member of the service department, the HVAC Service Advisor is tasked with estimating time and materials, preparing detailed customer quotations, and managing the sourcing and procurement of parts for a wide range of repairs and upgrades. This position acts as a liaison between Account Managers, field technicians, and customers, requiring strong communication, organizational, and technical skills to ensure seamless project coordination and customer satisfaction.

ENE Systems of NH, a division of Stark Tech, is seeking to expand its team with a dedicated HVAC Service Advisor to drive operational excellence and contribute to the growth of its customer base. The company is recognized for its commitment to trust, reliability, and innovative solutions in facilities and energy services. The HVAC Service Advisor is expected to embody these values while supporting the efficient execution of service delivery and maintaining high standards of customer service.

This full-time opportunity invites individuals who are passionate about the HVAC industry and eager to advance their careers in an environment focused on continuous improvement and professional development. The position requires a strong foundation of technical knowledge in HVAC systems, components, and services, as well as an aptitude for identifying opportunities to add value to customer projects through proactive engagement and detailed project management.

Located in a region known for its thriving energy and facilities sector, the role offers the chance to work alongside industry leaders and contribute to sustainable, energy-efficient solutions that make a real impact. ENE Systems of NH, as part of Stark Tech, invests in its employees by providing access to a comprehensive benefits program, wellness initiatives, and a supportive workplace culture that values collaboration, growth, and innovation.

HVAC Service Advisor - Summary

• Central point of contact for service estimation, quotations, and parts procurement in HVAC operations
• Supports Account Managers and field technicians by translating customer needs into actionable work scopes
• Ensures the effective coordination of service projects to meet customer requirements
• Promotes the company’s values of trust, reliability, and innovation in every customer interaction

Duties & Responsibilities

• Prepare and deliver accurate time and material estimates for HVAC service work
• Create detailed customer quotations and proposals tailored to specific project needs
• Research and source parts required for repairs and upgrades, coordinating with suppliers and the warehouse team
• Collaborate with Account Managers, service department, and field technicians to ensure all requirements are addressed
• Maintain up-to-date product knowledge of HVAC systems, components, and services
• Respond promptly to inbound sales inquiries from customers via phone, email, and website
• Proactively identify and pursue sales opportunities and new leads
• Liaise with customers to communicate updates and facilitate smooth project coordination
• Assist with order processing, including parts ordering, material returns, and addressing product availability
• Deliver exceptional customer service and represent the company in a professional manner

Salary & Benefits

• Competitive pay structure within the HVAC and energy solutions sector
• Comprehensive medical, dental, and vision insurance coverage
• Generous employer-funded health savings account (HSA) contributions
• Paid time off for work-life balance
• 401(k) retirement plan with employer match
• Wellness programs to support employee health and wellbeing
• Career development and advancement opportunities within a fast-growing organization
• Positive, inclusive, and supportive work environment
• Benefits package recognized by Mployer's 2026 Great Employee Benefits designation

Qualifications & Requirements

• High school diploma or equivalent required; technical school background is a plus
• Minimum of 5 years of related experience in the HVAC, Boiler, or Critical Power industry, or equivalent combination of education and experience
• Strong technical aptitude and understanding of HVAC systems and services
• Excellent organizational, communication, and teamwork skills
• Demonstrated ability to manage multiple projects and priorities effectively
• Ability to work collaboratively across departments and with external partners
• Proficiency in using standard office software and service management tools
• Commitment to delivering outstanding customer service

Ideal Candidate Snapshot

• Detail-oriented and methodical in approach to project estimation and management
• Resourceful in sourcing parts and coordinating logistics
• Effective communicator with both internal teams and external customers
• Team player who thrives in a collaborative, fast-paced environment
• Keen to pursue ongoing learning and stay current with HVAC industry trends
• Goal-driven and proactive in identifying new business opportunities

Other Relevant Information

• ENE Systems of NH, a Stark Tech Company, specializes in integrated facilities and energy solutions and supports sustainability through innovative technologies
• The company values career growth and provides ample opportunities for advancement
• Employee contributions are recognized and rewarded through a market-leading benefits program
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.