Customer Service and Scheduling Coordinator

AccuAir, Inc.; Redmond (OR); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid holidays

Paid vacation

401(k) with company match

Sick leave

Job summary

AccuAir Heating & Cooling seeks a friendly, organized Customer Service and Scheduling Coordinator to support customers, technicians, installers, and the office team. The role involves handling calls, scheduling, and keeping calendars up to date in a fast-paced environment.

Ideal candidates have 3+ years of administrative experience, strong communication skills, and a can-do attitude. This on-site position offers daytime hours with occasional overtime and a comprehensive benefits package.

Qualifications

• 3+ years of office or administrative experience
• High school diploma or GED
• Bilingual English/Spanish is a plus
• Dispatching or scheduling experience preferred
• Familiarity with GPS or mapping software

Responsibilities

• Answer incoming customer calls professionally and efficiently
• Schedule and coordinate service and installation appointments
• Communicate schedule changes, delays, and appointment information to customers
• Coordinate with technicians, installers, field supervisors, vendors, and subcontractors
• Schedule inspections and outside contractors as needed
• Create and maintain job files and customer records
• Assist with daily, weekly, and monthly reports
• Help keep the service calendar organized and routes running efficiently
• Provide general administrative support to the office team
• Follow up with customers regarding scheduling or job-related questions

Skills

Customer service

Communication

Phone presence

Multitasking

Organizational skills

Independent with team

Education

High school diploma or GED

Tools

Scheduling tools

GPS/Maps software

Job description

Customer Service and Scheduling Coordinator

AccuAir Heating & Cooling

Pay: $19.00-$25.00 per hour, based on experience

Schedule: Monday-Friday, 8:00 AM-5:00 PM, with occasional overtime

FLSA Status: Non-Exempt

AccuAir Heating & Cooling is a family-owned HVAC company committed to providing dependable service and an excellent customer experience.

We are looking for a friendly, organized Customer Service and Scheduling Coordinator to support our customers, technicians, installers, and office team. This position is ideal for someone who enjoys staying busy, communicating with people, and keeping daily schedules organized.

What You'll Do

• Answer incoming customer calls professionally and efficiently


• Schedule and coordinate service and installation appointments


• Communicate schedule changes, delays, and appointment information to customers


• Coordinate with technicians, installers, field supervisors, vendors, and subcontractors


• Schedule inspections and outside contractors as needed


• Create and maintain job files and customer records


• Assist with daily, weekly, and monthly reports


• Help keep the service calendar organized and routes running efficiently


• Provide general administrative support to the office team


• Follow up with customers regarding scheduling or job-related questions

What We're Looking For

• Strong customer service and communication skills


• Professional and friendly phone presence


• Ability to manage multiple priorities in a fast-paced office


• Strong organizational and follow-through skills


• Dependable and consistent attendance


• Ability to work independently while supporting a team


• Comfortable using maps, GPS, and scheduling tools


• High school diploma or GED


• 3+ years of office or administrative experience

Preferred Experience

• Previous dispatching or scheduling experience


• Experience in HVAC, plumbing, electrical, or another service-based business


• Familiarity with GPS or mapping software


• Bilingual English/Spanish is a plus

Benefits

• Medical and Dental Insurance - 100% employee coverage


• Paid Holidays


• Paid Vacation


• 401(k) with company match


• Sick Leave earned at 1 hour for every 30 hours worked, up to 40 hours

We are looking for someone with a positive, \"can-do\" attitude who takes pride in helping customers and supporting a busy field-service team.

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.