HVAC Scheduling Coordinator — Drive Flawless Service

Shearer Heating, A/C and Refrigeration Inc.; Washington (Washington County); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Company-paid vision insurance

Dental insurance options

Life insurance options

Company-paid short-term disability

401(k) with a 4% company match

Vesting after one year

Paid vacation

6 paid holidays

3 mental health days

Company-paid education and development

Job summary

Shearer Heating A/C and Refrigeration is seeking an HVAC Scheduling Coordinator in Washington, PA to manage daily technician schedules, coordinate routes, and ensure timely communication with customers. You’ll act as the hub between the service team and clients, keeping operations running smoothly behind the scenes.

Schedule: Monday-Friday, 8:00 AM-4:30 PM. Pay: $25.00-$27.00 per hour plus up to $400/month in performance bonuses, with benefits including health and vision insurance, dental, life,

Qualifications

• 5+ years of customer service experience.
• Previous scheduling, dispatching, or coordination experience is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities.

Responsibilities

• Build and maintain daily technician schedules
• Schedule customer appointments and service calls
• Communicate appointment details and updates to customers
• Coordinate technician routes and assignments throughout the day
• Make scheduling adjustments when emergencies, cancellations, or unexpected situations arise
• Maintain consistent communication with field technicians
• Ensure job and customer information is accurate before technicians are dispatched
• Track scheduling needs and help identify opportunities to improve efficiency
• Document customer interactions and appointment information within company systems
• Provide professional and helpful customer service by phone
• Work closely with the service and office teams to keep daily operations organized

Skills

Customer service

Scheduling

Dispatching

Coordination

Communication

Organization

Problem solving

Job description

Shearer Heating A/C and Refrigeration is seeking an HVAC Scheduling Coordinator in Washington, PA to manage daily technician schedules, coordinate routes, and ensure timely communication with customers. You’ll act as the hub between the service team and clients, keeping operations running smoothly behind the scenes.

Schedule: Monday-Friday, 8:00 AM-4:30 PM. Pay: $25.00-$27.00 per hour plus up to $400/month in performance bonuses, with benefits including health and vision insurance, dental, life,