HVAC Sales Support Specialist: Proposals & Customer Care

RealREPP; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision benefits

Generous PTO

Gym membership

Phone discounts

Work-life balance

FSA/HSA

Life & disability insurance

Diversity & equal opportunity

Job summary

RealREPP is partnering with a growing building services organization to hire a Sales Support Specialist. You will closely support outside sales teams by producing timely quotes and accurate proposals, coordinating input from internal teams and vendors.

You will manage EWAs, maintain work requests, and support job setup and dispatch. A strong data-entry background and customer-focus will be essential in this fast-paced role.

Qualifications

• Requires a High School diploma or GED.
• 2–4 years of related experience (HVAC, estimating, or parts/counter sales preferred).
• Proficient with Excel, Outlook, Word and PDF tools; strong data entry accuracy is essential.
• Excellent attention to detail, organization and time management.
• Strong verbal and written communication and customer service mindset.

Responsibilities

• Partner with outside sales to produce timely quotes and proposals.
• Understand customer requirements and develop accurate estimates and proposals.
• Maintain current work requests and ensure proper file management in the database.
• Upload and maintain information on SharePoint to support visibility and collaboration.
• Ensure EWAs are assigned, gather cost info, obtain approvals, and send quotes to customers.
• Assist Account Managers with job setup and dispatch communications after customer approval.
• Provide general administrative support to Account Managers and the Sales Support team.

Skills

Data entry

Attention to detail

Time management

Verbal & written communication

Customer service orientation

Team collaboration

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PDF applications

Job description

RealREPP is partnering with a growing building services organization to hire a Sales Support Specialist. You will closely support outside sales teams by producing timely quotes and accurate proposals, coordinating input from internal teams and vendors.

You will manage EWAs, maintain work requests, and support job setup and dispatch. A strong data-entry background and customer-focus will be essential in this fast-paced role.