Sales Support Specialist

RealREPP; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental & vision benefits

Generous PTO

Gym membership

Phone discounts

Work-life balance

FSA/HSA

Life & disability insurance

Diversity & equal opportunity

Job summary

RealREPP is partnering with a growing building services organization to hire a Sales Support Specialist. You will closely support outside sales teams by producing timely quotes and accurate proposals, coordinating input from internal teams and vendors.

You will manage EWAs, maintain work requests, and support job setup and dispatch. A strong data-entry background and customer-focus will be essential in this fast-paced role.

Qualifications

• Requires a High School diploma or GED.
• 2–4 years of related experience (HVAC, estimating, or parts/counter sales preferred).
• Proficient with Excel, Outlook, Word and PDF tools; strong data entry accuracy is essential.
• Excellent attention to detail, organization and time management.
• Strong verbal and written communication and customer service mindset.

Responsibilities

• Partner with outside sales to produce timely quotes and proposals.
• Understand customer requirements and develop accurate estimates and proposals.
• Maintain current work requests and ensure proper file management in the database.
• Upload and maintain information on SharePoint to support visibility and collaboration.
• Ensure EWAs are assigned, gather cost info, obtain approvals, and send quotes to customers.
• Assist Account Managers with job setup and dispatch communications after customer approval.
• Provide general administrative support to Account Managers and the Sales Support team.

Skills

Data entry

Attention to detail

Time management

Verbal & written communication

Customer service orientation

Team collaboration

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

PDF applications

Job description

RealREPP, a full-service recruiting firm, is currently partnering with a growing, stable, and nationally recognized building services organization to assist them in hiring a Sales Support Specialist in undefined, undefined. This role is responsible for partnering closely with outside sales teams to develop cost-effective, accurate, and timely proposals for repair work while maintaining strong relationships with external vendors. The Sales Support Specialist manages work requests, prepares and routes Extra Work Authorizations (EWAs), ensures data accuracy across internal systems, and provides essential administrative support—playing a key role in customer satisfaction, operational efficiency, and proposal quality.

Responsibilities

• Partner with outside sales to meet customer needs by producing timely quotes and completing proposal submissions.
• Seek to understand customer requirements and develop competitive, accurate estimates and proposals, coordinating technical input from internal teams when needed.
• Maintain current work requests submitted by technicians, typically using Excel, and ensure accurate file management within the quoted work database.
• Upload and maintain information on SharePoint to support team visibility and collaboration.
• Ensure EWAs are properly assigned to Account Managers; gather vendor cost information; obtain internal approvals; and send completed quotes to customers.
• Upon customer approval, assist Account Managers with job setup, including communicating job information to dispatchers.
• Provide general administrative support to assigned Account Managers and the broader Sales Support team.
• Make decisions within established guidelines and seek manager input for escalated or non-routine situations.
• Maintain accuracy, confidentiality, and strong customer service throughout all support activities.
• Perform additional sales support duties as assigned.

Qualifications

• High School diploma or GED required.
• 2–4 years of related experience, which may include commercial HVAC, estimating, or parts/counter sales.
• Proficiency in Microsoft Excel, Outlook, Word, and PDF applications.
• Strong data entry skills with exceptional accuracy.
• Excellent attention to detail, organization, and time‑management abilities.
• Strong verbal and written communication skills.
• Excellent customer service orientation with the ability to work collaboratively across teams.
• Ability to prioritize effectively and manage multiple tasks in a fast‑paced environment.

FANTASTIC All-In Compensation Package Includes

• EXCELLENT salary DOE + bonus
• 401(k) with competitive company match & immediate vesting
• Comprehensive medical, dental & vision benefits
• Generous PTO
• Additional employee perks (gym membership, phone discounts, etc.)
• Strong work-life balance + opportunities for continued professional growth
• FSA, HSA, life & disability insurance, and MORE! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital …