HVAC Sales Coach & Process Leader

Howardair; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary + bonus

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and careerdevelopment

Team-focused work environment

Job summary

Howard Air seeks a passionate Sales Coach to elevate our brand and drive excellence across HVAC equipment, service, and plumbing sales. You will develop, train, inspect, measure, and improve the sales process while partnering with department leaders to ensure consistent execution and accountability.

Responsibilities include classroom and field coaching, ride-alongs with Comfort Advisors, and overseeing apprentice development.

Qualifications

• 2+ years of residential HVAC, plumbing, electrical, or related home services experience.
• Demonstrated sales training, coaching, or mentoring experience.
• Strong understanding of residential sales processes and customer experience.
• Confident public speaker with excellent communication skills.
• Strong analytical, organizational, and leadership skills.
• Ability to coach, influence, and hold others accountable.
• Proficiency with Microsoft Office/Microsoft 365; ServiceTitan experience preferred.
• Willingness to travel throughout the Phoenix market and occasionally overnight as needed.

Responsibilities

• Sales Process Ownership: Develop, standardize, and improve the sales process across HVAC Equipment, HVAC Service, and Plumbing.
• Training & Coaching: Lead classroom and field training, weekly role-play, objection handling, and targeted skill development.
• Field Coaching: Conduct ride-alongs with Comfort Advisors, technicians, and other customer-facing employees.
• Apprentice Development: Oversee sales apprentice training, role-play, ride-alongs, competency assessments, and graduation standards.
• Performance Reporting: Track and report key sales metrics including close rates, average tickets, opportunities, turn rates, and trends.
• Accountability: Partner with department managers on coaching plans, 1:1s, follow-up, and performance improvement.
• Manager Development: Teach managers how to coach and develop their sales teams.
• Call Center Alignment: Align booking, lead quality, customer expectations, turnovers, and follow-up with the sales process.
• Cross-Department Alignment: Ensure HVAC Equipment, HVAC Service, and Plumbing share one sales philosophy.
• Continuous Improvement: Translate field observations and data into actionable training and process improvements.

Skills

Sales coaching

Public speaking

Leadership

Analytical thinking

Communication

Tools

Microsoft Office/M365

ServiceTitan

Job description

Howard Air seeks a passionate Sales Coach to elevate our brand and drive excellence across HVAC equipment, service, and plumbing sales. You will develop, train, inspect, measure, and improve the sales process while partnering with department leaders to ensure consistent execution and accountability.

Responsibilities include classroom and field coaching, ride-alongs with Comfort Advisors, and overseeing apprentice development.