HVAC Sales Coach & Process Leader

Howard Air; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Ongoing training and careerdevelopment

Job summary

Howard Air in Phoenix is seeking a Sales Coach to elevate our brand and drive a consistent, high-performing sales culture across HVAC, plumbing and related services. You will own the sales process, lead classroom and field training, conduct ride-alongs, develop apprentices, and report on performance to leadership.

Travel across the Phoenix market and occasional overnight stays are expected. We offer a competitive salary with bonus, comprehensive benefits, and opportunities for career development

Qualifications

• 2+ years of residential HVAC, plumbing, electrical, or related home services experience.
• Demonstrated sales training, coaching, or mentoring experience.
• Strong understanding of residential sales processes and customer experience.
• Confident public speaker with excellent communication skills.
• Strong analytical, organizational, and leadership skills.
• Ability to coach, influence, and hold others accountable.
• Proficiency with Microsoft Office/Microsoft 365; ServiceTitan experience preferred.
• Willingness to travel throughout the Phoenix market and occasionally overnight as needed.

Responsibilities

• Sales Process Ownership: Develop, standardize, and continuously improve the sales process across HVAC Equipment, HVAC Service, and Plumbing.
• Training & Coaching: Lead classroom and field training, weekly role-play, objection handling, and targeted skill development.
• Field Coaching: Conduct regular ride-alongs with Comfort Advisors, technicians, and other customer-facing employees to observe and coach real customer interactions.
• Apprentice Development: Oversee sales apprentice training, role-play, ride-alongs, competency assessments, and graduation standards.
• Performance Reporting: Track and report key sales metrics including close rates, average tickets, opportunities, turn rates, and individual performance trends.
• Accountability: Partner with department managers on coaching plans, Success 1:1s, follow-up, and performance improvement.
• Manager Development: Teach managers how to effectively coach and develop their sales teams rather than relying solely on the trainer.
• Call Center Alignment: Partner with call center leadership to align booking, lead quality, customer expectations, turnovers, and follow-up with the sales process.
• Cross-Department Alignment: Ensure HVAC Equipment, HVAC Service, and Plumbing operate under one consistent sales philosophy and process.
• Continuous Improvement: Identify performance gaps and translate field observations and data into actionable training and process improvements.

Skills

Sales training

Coaching

Public speaking

Communication skills

Leadership

Analytical thinking

Microsoft Office

ServiceTitan

Tools

ServiceTitan

Microsoft 365

Job description

Howard Air in Phoenix is seeking a Sales Coach to elevate our brand and drive a consistent, high-performing sales culture across HVAC, plumbing and related services. You will own the sales process, lead classroom and field training, conduct ride-alongs, develop apprentices, and report on performance to leadership.

Travel across the Phoenix market and occasional overnight stays are expected. We offer a competitive salary with bonus, comprehensive benefits, and opportunities for career development