Plumbing Service Technician New Phoenix, AZ

Howard Air; Phoenix, Northern (AZ, KY); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Training & development

Company vehicle

Job summary

Howard Air in Phoenix, AZ is seeking a skilled Residential Plumbing Service Technician to diagnose, repair, and install plumbing systems in homes, while delivering outstanding customer service. This role requires at least 2 years' experience, a valid plumber license, and proficiency with ServiceTitan.

You will work field sites, lift up to 75 lbs, and enjoy a comprehensive benefits package including a new company vehicle, health insurance, 401(k), generous PTO, and ongoing training.

Qualifications

• Minimum of 2 years’ experience as a Plumbing Service Technician or similar role.
• Valid plumbing license or certification as required by state regulations.
• Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Ability to lift up to 75 lbs and work in varied conditions.
• Experience with ServiceTitan or similar field service software preferred.

Responsibilities

• Plumbing: Diagnose, troubleshoot, and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures. Install and maintain plumbing systems in residential properties.
• Customer interaction: Deliver excellent customer service by addressing client concerns professionally and courteously. Present resources for financing and various ways to enhance customer experience with our company.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used.

Skills

Residential plumbing

Troubleshooting

ServiceTitan

Heavy lifting

Education

Plumbing license

Tools

ServiceTitan

Job description

Come and join an amazing team at Howard Air – we have had a long-standing presence in the Valley and its commitment to service excellence.

We are adding another skilled and dependableResidential Plumbing Service Technician to join our team. This role focuses on diagnosing, repairing, and installing residential plumbing systems while delivering excellent customer service.

Key Responsibilities:

• Plumbing: Diagnose, troubleshoot, and repair plumbing issues, including leaks, clogged drains, and malfunctioning fixtures. Install and maintain plumbing systems in residential properties. Cut, assemble, and install pipes and tubes with attention to existing infrastructure (e.g., electrical wiring). Attend training meetings and continue professional development.
• Customer interaction: Deliver excellent customer service by addressing client concerns professionally and courteously. Address client concerns and explain solutions clearly and professionally. Present products and services to optimize the home's system. Present resources for financing and various ways to enhance customer experience with our company. We do not sell; we consult with our customers and let them make the best decision for themselves. Present resources for financing and various ways to enhance customer experience with our company.
• Safety and compliance: Follow all safety standards and regulations to maintain a safe working environment.
• Documentation: Keep accurate records of services performed and parts used. Document service performed and recommendations made by completing applicable forms, reports, logs, and/or records.

Qualifications and Requirements:

• Minimum of 2 years’ experience as a Plumbing Service Technician or similar role.
• Valid plumbing license or certification as required by state regulations.
• Strong technical knowledge, excellent problem-solving abilities, attention to detail, and effective communication skills.
• Use a variety of plumbing tools and equipment (pipe wrenches, pipe cutters, plungers etc.)
• Experience with ServiceTitan or similar field service software preferred
• Strong troubleshooting, communication, and customer service skills
• Ability to lift up to 75 lbs and work in varied conditions
• Hourly pay or task-pay during first 90 days, whichever is higher. No deductions on pay for parts.
• Brand new 2026 company vehicle and gas card.
• We provide drain equipment and press tools
• Health insurance: Comprehensive medical, dental, and vision coverage.
• Retirement plan: 401(k) with partial company match.
• Paid time off: Generous vacation, holidays, and sick leave.
• Training and development: Ongoing opportunities for professional growth and advancement. Training is the key to growth and advancement.
• Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction. Culture is our highest priority.

Works in field environments across residential job sites, climbing ladders and navigating uneven surfaces. Regularly works in confined spaces and moves materials up to 50 pounds. Operates hand and power tools and vehicles. Must be able to see, hear, and exchange accurate information with customers and team members. Regular exposure to outdoor weather, noise, and dust. Reasonable accommodations may be made to perform essential functions.

Pay Range

$150,000 - $200,000 USD

For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be a part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.