HVAC Service & Sales Pro - Field-Based, Phoenix

Lincoln Air LLC; Phoenix (AZ); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Company vehicle

Health insurance

401(k) match

Paid time off

Training

Job summary

Lincoln Air & Plumbing is seeking an experienced HVAC Service & Sales Technician for field-based work around Phoenix, AZ. Earn $100,000–$150,000+ annually through service and equipment sales with commissions and weekly opportunities.

You’ll diagnose residential HVAC systems, present repair and replacement options, and guide homeowners to informed decisions. This full-time W-2 role includes company vehicle, benefits, and ongoing training.

Qualifications

• Minimum of two years of hands-on residential HVAC service and repair experience.
• Appropriate EPA Section 608 certification for the refrigerant-related work performed.
• Strong diagnostic and troubleshooting skills across residential heating and cooling systems.
• Demonstrated ability to sell HVAC repairs, upgrades, replacement systems, or related services.
• Confidence presenting estimates, explaining pricing, and helping homeowners evaluate multiple solutions.
• Strong customer communication, relationship-building, and consultative sales skills.
• Ability to independently manage service calls, identify opportunities, and follow through on customer needs.
• Valid driver's license and driving record that meets company vehicle insurance requirements.
• Comfortable working in a performance-driven environment with measurable sales and customer service goals.
• Strong work ethic, personal accountability, and a commitment to ongoing professional development.

Responsibilities

• Diagnose, troubleshoot, repair, and optimize residential HVAC systems.
• Conduct thorough system evaluations to identify immediate concerns, potential problems, and opportunities to improve performance.
• Explain technical findings clearly and help homeowners understand available repair, replacement, and upgrade options.
• Present recommendations based on system condition, customer priorities, and long-term value.
• Provide accurate estimates and confidently discuss pricing and available solutions.
• Recommend appropriate HVAC equipment, indoor air quality products, and maintenance memberships.
• Deliver an exceptional customer experience through honest communication, professional service, and dependable follow-through.
• Convert qualified service opportunities into completed repairs, equipment sales, and maintenance memberships.
• Utilize consultative selling techniques to build trust and help homeowners make confident purchasing decisions without high-pressure tactics.
• Consistently work toward performance goals involving sales revenue, average ticket value, close rates, customer satisfaction, and membership enrollments.
• Take ownership of individual results and identify opportunities to improve sales effectiveness.
• Build lasting customer relationships that encourage repeat business, referrals, and long-term loyalty.
• Participate in ongoing sales, technical, and communication training to strengthen performance.
• Maintain accurate service documentation, estimates, customer records, and job updates using Housecall Pro and company-provided technology.
• Keep your company vehicle, tools, equipment, and inventory organized and ready for daily assignments.
• Communicate proactively with dispatch, office staff, and other technicians regarding job progress and customer needs.
• Follow company procedures, safety standards, and service expectations.
• Demonstrate professionalism, accountability, and pride in workmanship on every call.

Skills

HVAC service

Sales ability

Customer communication

EPA 608 certification

Diagnostic skills

Driver's license

Tools

Housecall Pro

ServiceTitan

Job description

Lincoln Air & Plumbing is seeking an experienced HVAC Service & Sales Technician for field-based work around Phoenix, AZ. Earn $100,000–$150,000+ annually through service and equipment sales with commissions and weekly opportunities.

You’ll diagnose residential HVAC systems, present repair and replacement options, and guide homeowners to informed decisions. This full-time W-2 role includes company vehicle, benefits, and ongoing training.