HVAC Sales Coach and Operations Leader

American Residential Services (ARS); Columbia (SC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental & vision insurance

Health Savings Account or Flexible SpS

401(k) with company match

Paid time off & holiday pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Columbia, SC is seeking an Assistant Sales Manager to coach HVAC Opportunity Technicians, improve the handoff to Comfort Advisors, and support daily sales operations.

Salary ranges from $90,000 to $110,000 annually, plus eligibility for a monthly performance incentive of up to $1,000. This role offers comprehensive benefits including low-cost medical, dental and vision, an HSA/FSA, a 401(k) with company match, PTO, and company-paid life insurance.

Qualifications

• HVAC industry experience strongly preferred.
• Previous sales leadership or field supervisory experience preferred.
• Understanding of residential HVAC service and replacement sales.
• Experience coaching technicians and sales professionals.
• Ability to use performance metrics to guide coaching and improve results.
• Strong communication, organization, customer service and problem-solving skills.

Responsibilities

• Coach Opportunity Technicians on identifying customer needs, documenting findings, and explaining repair and replacement options.
• Review service calls, opportunity tickets, photos, and recommendations to improve lead quality and customer communication.
• Manage technician schedules and conduct meetings, call reviews, training, and performance coaching.
• Improve the handoff between Opportunity Technicians, Lead Coordinators, and Comfort Advisors.
• Assist with Comfort Advisor onboarding, training, lead management, and sales team coverage when the Sales Manager is unavailable.
• Help Comfort Advisors with phone closing, follow-up, and challenging customer situations.
• Monitor lead flow and help distribute opportunities based on customer needs, team capacity, and business requirements.
• Use sales and operational metrics to identify performance gaps and improve conversion.

Skills

HVAC industry experience

Sales leadership

Coaching technicians

Communication skills

Problem-solving

Job description

ARS-Rescue Rooter in Columbia, SC is seeking an Assistant Sales Manager to coach HVAC Opportunity Technicians, improve the handoff to Comfort Advisors, and support daily sales operations.

Salary ranges from $90,000 to $110,000 annually, plus eligibility for a monthly performance incentive of up to $1,000. This role offers comprehensive benefits including low-cost medical, dental and vision, an HSA/FSA, a 401(k) with company match, PTO, and company-paid life insurance.