Assistant Sales Manager - HVAC

Aksarben Heating, Air Conditioning, Plumbing; Columbia (SC); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Low-cost medical insurance

Dental & vision insurance

Health Savings Account or Flexible SpS

401(k) with company match

Paid time off & holiday pay

Company-paid life insurance

Job summary

ARS-Rescue Rooter in Columbia, SC is seeking an Assistant Sales Manager to coach HVAC Opportunity Technicians, improve the handoff to Comfort Advisors, and support daily sales operations.

Salary ranges from $90,000 to $110,000 annually, plus eligibility for a monthly performance incentive of up to $1,000. This role offers comprehensive benefits including low-cost medical, dental and vision, an HSA/FSA, a 401(k) with company match, PTO, and company-paid life insurance.

Qualifications

• HVAC industry experience strongly preferred.
• Previous sales leadership or field supervisory experience preferred.
• Understanding of residential HVAC service and replacement sales.
• Experience coaching technicians and sales professionals.
• Ability to use performance metrics to guide coaching and improve results.
• Strong communication, organization, customer service and problem-solving skills.

Responsibilities

• Coach Opportunity Technicians on identifying customer needs, documenting findings, and explaining repair and replacement options.
• Review service calls, opportunity tickets, photos, and recommendations to improve lead quality and customer communication.
• Manage technician schedules and conduct meetings, call reviews, training, and performance coaching.
• Improve the handoff between Opportunity Technicians, Lead Coordinators, and Comfort Advisors.
• Assist with Comfort Advisor onboarding, training, lead management, and sales team coverage when the Sales Manager is unavailable.
• Help Comfort Advisors with phone closing, follow-up, and challenging customer situations.
• Monitor lead flow and help distribute opportunities based on customer needs, team capacity, and business requirements.
• Use sales and operational metrics to identify performance gaps and improve conversion.

Skills

HVAC industry experience

Sales leadership

Coaching technicians

Communication skills

Problem-solving

Job description

Company Name

ARS-Rescue Rooter

Overview

Salary: $90,000–$110,000 annually, based on experience, qualifications, plus eligibility for a monthly performance incentive of up to $1,000.Location: Columbia, SC

American Residential Services (ARS) is seeking an Assistant Sales Manager to coach HVAC Opportunity Technicians, improve the handoff to our Comfort Advisors, and support the Sales Manager with daily sales operations.

What We Offer:

• Low-cost medical insurance (starting at $5/week) after 31 days

• Dental & vision insurance

• Health Savings Account or Flexible Spending Account

• 401(k) with company match

• Paid time off & holiday pay

• Company-paid life insurance

Responsibilities

What You’ll Do

• Coach Opportunity Technicians on identifying customer needs, documenting findings, and explaining repair and replacement options.

• Review service calls, opportunity tickets, photos, and recommendations to improve lead quality and customer communication.

• Manage technician schedules and conduct meetings, call reviews, training, and performance coaching.

• Improve the handoff between Opportunity Technicians, Lead Coordinators, and Comfort Advisors.

• Assist with Comfort Advisor onboarding, training, lead management, and sales team coverage when the Sales Manager is unavailable.

• Help Comfort Advisors with phone closing, follow-up, and challenging customer situations.

• Monitor lead flow and help distribute opportunities based on customer needs, team capacity, and business requirements.

• Use sales and operational metrics to identify performance gaps and improve conversion.

Qualifications

What We’re Looking For

• HVAC industry experience strongly preferred.

• Previous sales leadership, service leadership, or field supervisory experience preferred.

• Understanding of residential HVAC service and replacement sales.

• Experience coaching technicians, sales professionals, or both.

• Ability to use performance metrics to guide coaching and improve results.

• Strong communication, organization, customer service, and problem-solving skills.

Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum.

ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.

Privacy policy available upon request.