HVAC Retail Service Manager

4 SEASONS AIR CONDITIONING & HEATING, INC.; Orlando (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

4 Seasons Air Conditioning & Heating, Inc. in Orlando, FL is seeking an HVAC Retail Service Manager to lead the service department full-time. The role covers hiring, training, supervising technicians, coordinating installations and maintenance projects to ensure quality and efficiency.

You will drive profitability through maintenance agreements, manage budgets, and maintain high standards for safety and customer satisfaction through strong communication, planning, and problem solving.

Qualifications

• Proven experience in HVAC installation and management.
• Strong leadership and team management skills.
• Knowledge of HVAC systems and equipment.
• Ability to read and interpret blueprints and schematics.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.

Responsibilities

• Leading and managing the service department.
• Ensuring exceptional customer service and handling inquiries.
• Providing technical guidance and support to technicians.
• Monitoring service metrics and ensuring safety and quality.
• Driving profitability, generating sales leads and maintaining budgets.
• Maintaining effective communication with customers, technicians, dispatch, vendors and management.
• Planning, scheduling, budgeting, and overseeing HVAC installations, repairs and maintenance projects.

Skills

Leadership

Team management

Communication

Problem-solving

Time management

Job description

HVAC Retail Service Manager – Full‑time position in Orlando, FL

Leading and Managing the Service Department

This includes hiring, training, supervising, and evaluating HVAC technicians.

Customer Service Excellence

Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.

Technical Support

Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.

Quality Control and Safety

Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.

Sales and Profitability

Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.

Communication

Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.

Project Management

Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.

Requirements

• Proven experience in HVAC installation and management
• Strong leadership and team management skills
• Knowledge of HVAC systems and equipment
• Ability to read and interpret blueprints and schematics
• Strong organizational and time management skills
• Excellent communication and interpersonal skills
• Problem‑solving and decision‑making abilities

Job Details

• Department Management
• Job Type Full-Time
• Location Orlando, FL
• Posted February 12, 2026