HVAC Retail General Manager

Facemyer AC; Sanford (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Facemyer AC in Sanford, FL is seeking a Residential HVAC General Manager to guide the department’s operations and financial performance. You will lead installation, service, and maintenance teams, develop growth strategies, manage budgets, and ensure top‑quality customer service while maintaining profitability.

This leadership role requires industry knowledge, strong people skills, and a proven track record of delivering results in residential HVAC settings.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of management experience in HVAC or construction, preferably residential.
• Proven success in operations, sales, and business management.

Responsibilities

• Strategic planning and business development to drive sales growth and market expansion.
• Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching.
• Recruit, train, and mentor staff; set performance expectations and provide ongoing development.
• Manage budgets, P&L, cost controls, and job costing; review work orders and invoices.
• Address customer issues, ensure satisfaction, and manage online reputation.
• Ensure licensing, certifications, and safety compliance across the team.

Skills

Leadership

Strategic thinking

Customer service

Sales skills

Financial acumen

Communication

Negotiation

Time management

Problem solving

Adaptability

Learning mindset

Motivation

Education

Bachelor's degree or equivalent experience

Job description

The Residential HVAC General Manager is responsible for the overall operational and financial success of the residential HVAC department. This leadership role involves driving business growth, managing teams, ensuring top-tier service delivery, and maintaining profitability within the residential market segment.

Responsibilities

• Strategic Planning and Business Development: Develop and implement strategic plans, manage budgeting, and drive sales growth through various strategies. Identify opportunities for market expansion and new services.
• Operations Management: Oversee residential HVAC operations including installations, repairs, maintenance, scheduling, and dispatching. Ensure compliance with codes and standards, manage inventory, vehicle fleet, and monitor KPIs for process improvement.
• Team Leadership and Development: Recruit, train, and mentor staff. Foster a positive work environment, set performance expectations, and ensure ongoing training.
• Financial Management: Manage budgets, P&L, implement cost controls, and oversee job costing and pricing. Review work orders and invoices.
• Customer Relationship Management: Address customer issues, ensure satisfaction, build relationships, and manage online reputation.
• Compliance and Safety: Ensure proper licensing, certifications, and enforce safety protocols and regulations.

Requirements

• Bachelor's Degree in a related field or equivalent experience.
• 5+ years of management experience in HVAC or construction, preferably residential.
• Proven success in operations, sales, and business management.
• Knowledge of residential HVAC systems, codes, and regulations.

Skills

• Leadership, mentorship, and team-building.
• Strategic thinking.
• Customer service and sales skills.
• Financial acumen.
• Communication, conflict resolution, and negotiation.
• Organizational and time management skills.
• Problem-solving and decision-making.
• Adaptability and ability to handle pressure.
• Commitment to learning.
• Entrepreneurial mindset and results-driven approach.
• Desire for improvement and ability to motivate others.