HVAC General Manager

Verto People; Raleigh (NC); On-site; USD 175,000 - 200,000; Full time

Benefits offered by this job

Performance bonus

Auto allowance

Healthcare benefits

401(k) with match

PTO

Training program

HSA / FSA

Life insurance

Gym membership discounts

Employee discounts

Job summary

Verto People Ltd in Raleigh, NC seeks a General Manager to lead sales, operations, and financial performance for a high-volume residential HVAC, plumbing, and electrical services business. You will own P&L, develop a strong leadership team, drive revenue growth, monitor KPIs, and partner with senior leadership to deliver long-term objectives while ensuring excellent customer service.

Competitive compensation includes $175k–$200k, performance bonus, auto allowance, and comprehensive benefits.

Qualifications

• Minimum 5 years of management experience
• At least 3 years of P&L management experience
• Proven B2C sales experience in residential home services
• Experience managing day-to-day service operations, performance, and quality

Responsibilities

• Take full responsibility for P&L performance, budgets, forecasting, cost control and profitability across the business
• Lead daily operations across HVAC, plumbing, and electrical services, ensuring efficient service delivery and customer satisfaction
• Develop and execute strategic plans to increase revenue and meet financial targets
• Lead, recruit, train, and develop department managers and operational teams
• Drive B2C sales performance and strengthen customer relationships
• Monitor KPIs and use data to improve productivity and resource allocation
• Manage customer escalations and ensure compliance with procedures and safety

Job description

$175,000 - $200,000 + Performance Bonus + Auto Allowance + Benefits

A General Manager / HVAC General Manager / Home Services General Manager is required to lead sales, operations, and financial performance for a high-volume residential HVAC, Plumbing, and Electrical service business in Raleigh, North Carolina.

This General Manager position offers significant operational autonomy, full P&L responsibility, and the opportunity to drive business growth while developing a strong leadership team. You'll have the support of senior leadership, alongside a performance-based bonus, auto allowance, comprehensive healthcare benefits, and a 401(k) with company match.

The successful General Manager will have a strong background in residential home services, proven B2C sales experience, and the commercial ability to improve revenue, profitability, customer satisfaction, and operational efficiency.

• $175,000 - $200,000 advertised compensation
• Performance-based bonus plan
• Auto allowance
• Medical, dental, and vision insurance
• 401(k) with company match and no vesting
• Paid time off
• Paid professional and on-the-job training
• Health savings account (HSA) and flexible spending account (FSA)
• Life insurance and company-paid short-term disability
• Employee discounts and discounted gym membership

The General Manager / HVAC General Manager / Home Services General Manager Role:

• Take full responsibility for P&L performance, budgets, financial forecasting, cost control, and profitability across the business.
• Lead daily operations across residential HVAC, plumbing, and electrical services, ensuring efficient service delivery and customer satisfaction.
• Develop and execute strategic business plans to increase revenue, achieve financial targets, and support business expansion.
• Lead, recruit, train, and develop departmental managers and operational teams, establishing clear performance expectations.
• Drive B2C sales performance, identify commercial opportunities, and strengthen customer relationships.
• Monitor operational and financial KPIs, using performance data to improve productivity, resource allocation, and business results.
• Manage customer escalations, maintain service quality, and ensure compliance with company procedures and safety regulations.
• Work closely with senior leadership to implement improvements, manage organizational change, and deliver long-term business objectives.
• Minimum 5 years of management experience, with a proven ability to lead managers and multidisciplinary teams.
• At least 3 years of P&L management experience, including budgeting, forecasting, and financial accountability.
• Proven B2C sales experience within the residential home services industry, with a record of delivering revenue growth and achieving sales targets.
• Experience managing day-to-day service operations, operational performance, customer satisfaction, and quality standards.
• Strong commercial understanding of profitability, cost control, resource management, and business planning.
• Demonstrated ability to recruit, develop, and manage staff while driving accountability and performance.
• Experience implementing operational improvements, managing organizational change, and delivering business growth.
• Strong communication, leadership, and data-driven decision-making skills.