HVAC Project Coordinator: CRM, Delivery & Customer Success

Air Treatment Corporation; Kapolei (HI); On-site; USD 63,000 - 85,000; Full time

Job summary

Air Treatment Corporation in Kapolei, HI is seeking a Project Coordinator to plan, schedule, implement, and monitor projects, serving as a liaison between the sales team and customers. This role drives reliable reporting and improved metrics to enhance forecasting and customer satisfaction.

You will collaborate across teams to ensure smooth project execution, timely updates, and accurate order management in a fast-paced HVAC environment.

Qualifications

• High school diploma or equivalent is required; associate degree preferred.
• At least two years of experience in related disciplines (Construction/Customer Service/HVAC industry preferred).

Responsibilities

• Manage and book customer purchase orders (POs) in CRM system.
• Generate equipment submittals.
• Set up purchase orders and release equipment to production.
• Process stock orders and coordinate shipments/will call.
• Upload orders, acknowledgements and track effectively.
• Update costs and shipping lead times as appropriate.
• Act as a liaison between company, customers, and vendors.
• Notify customer of shipped material/order and provide tracking information.
• Manage warranty claims, RMAs and communicate to customer.
• Arrange start-up with the Service Team.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Problem solving

Time management

Organization

Communication skills

Multi-tasking

CRM familiarity

Education

High School diploma or equivalent

Associate degree preferred

Tools

CRM software

Microsoft Office

Job description

Air Treatment Corporation in Kapolei, HI is seeking a Project Coordinator to plan, schedule, implement, and monitor projects, serving as a liaison between the sales team and customers. This role drives reliable reporting and improved metrics to enhance forecasting and customer satisfaction.

You will collaborate across teams to ensure smooth project execution, timely updates, and accurate order management in a fast-paced HVAC environment.