HVAC & Plumbing Solutions Advisor (Counter Sales)

FERGUSON; El Paso (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Parental leave

Employee discounts

Job summary

Ferguson Enterprises in El Paso, TX, is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers, applying product expertise to help them select parts and solutions.

You will maintain a professional counter, process transactions, and collaborate with Outside Sales to grow accounts while adhering to safety guidelines and enjoying Ferguson's comprehensive benefits.

Qualifications

• 0–3 years of experience in customer service or sales.
• Sales mindset with ability to meet goals and influence purchasing decisions.
• Strong communication for consultative selling and customer engagement.
• Self-motivated, results-oriented in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand needs and recommend solutions.
• Serve as a product expert by learning plumbing/HVAC products to guide customer decisions.
• Drive sales growth by identifying upsell and cross-sell opportunities.
• Utilize catalogs, computer systems, manufacturer databases to locate parts and provide accurate information.
• Process transactions accurately and efficiently while maintaining a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE with max weight capacity of 400 lbs.

Skills

Customer service

Sales mindset

Communication skills

Digital literacy

Organization

Job description

Ferguson Enterprises in El Paso, TX, is seeking a knowledgeable Counter Sales Associate to assist plumbing and HVAC contractor customers, applying product expertise to help them select parts and solutions.

You will maintain a professional counter, process transactions, and collaborate with Outside Sales to grow accounts while adhering to safety guidelines and enjoying Ferguson's comprehensive benefits.