HVAC & Plumbing Service Manager — Lead Tech & Ops

Howell Chase Heating, Cooling, and Plumbing; Bluffton (SC); On-site; USD 70,000 - 80,000; Full time

Job summary

Howell Chase Heating & Air Conditioning in Bluffton, SC is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and drive growth. This hands-on leadership position combines field work with management responsibilities, reporting to the service leadership and coordinating with dispatch.

The ideal candidate has prior service-management experience, strong technical background, and a proven ability to supervise technicians, monitor KPIs, and deliver outstanding

Qualifications

• Previous HVAC and/or plumbing service management experience.
• Hands-on technician experience.
• Strong understanding of residential service operations.
• Proven ability to lead and hold technicians accountable.
• Strong technical troubleshooting knowledge.
• Excellent communication and customer-service skills.
• Ability to coach technicians on both technical performance and customer communication.
• Comfortable reviewing KPI data to manage the department.
• Valid driver's license.

Responsibilities

• Lead, coach, and hold technicians accountable for performance.
• Manage day-to-day service department operations.
• Support technicians with troubleshooting and difficult service calls.
• Monitor productivity, revenue, average ticket, callbacks, close rates, and other KPIs.
• Conduct regular technician meetings, training, coaching, and performance reviews.
• Ensure technicians provide excellent customer service and communicate professionally with homeowners.
• Help develop technicians' technical, communication, and sales skills.
• Review service calls and identify opportunities to improve performance.
• Work closely with dispatch and office staff to maintain efficient scheduling and workflow.
• Assist with recruiting, interviewing, onboarding, and training new technicians.
• Ensure company policies, safety procedures, and quality standards are consistently followed.
• Address customer concerns and assist with escalated situations when necessary.
• Help control labor, materials, warranty work, callbacks, and other service department expenses.
• Maintain a strong culture of accountability, teamwork, professionalism, and customer service.
• Work with company leadership to achieve department revenue and profitability goals.

Skills

Leadership

Coaching

Customer Service

Technical Troubleshooting

KPI Tracking

Scheduling

Team Management

HVAC Knowledge

Plumbing Knowledge

Communication

Tools

ServiceTitan

Job description

Howell Chase Heating & Air Conditioning in Bluffton, SC is seeking an experienced HVAC & Plumbing Service Manager to lead our service operations and drive growth. This hands-on leadership position combines field work with management responsibilities, reporting to the service leadership and coordinating with dispatch.

The ideal candidate has prior service-management experience, strong technical background, and a proven ability to supervise technicians, monitor KPIs, and deliver outstanding