Dispatcher

Hurley & David Air; Northampton (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

HD Air in Springfield, MA is seeking a skilled Dispatcher to join our HVAC and Plumbing team. Responsibilities include scheduling and dispatching technicians, optimizing routes, handling inbound calls from customers, and ensuring accurate ticket data in our system.

The successful candidate will have at least two years in office or customer service, strong computer skills, proficiency with Microsoft Office and dispatch software, and a professional, team-oriented attitude.

Qualifications

• Minimum of two years office/customer service experience.
• Dispatch experience preferred.
• Professional appearance.
• Excellent interpersonal skills with customers.
• Able to plan and schedule work, not just react.
• Think on your feet to provide information for installations or repairs.
• Strong computer skills and ability to learn scheduling/dispatch software.

Responsibilities

• Schedule and dispatch HVAC Service and Plumbing Technicians.
• Review and optimize routes.
• Answer incoming calls from existing customers.
• Ensure ticket information is entered in the computer correctly.
• Create dispatch numbers for parts ordered.
• Follow up on part orders and schedule appointments for parts installation.

Skills

Customer service

Interpersonal skills

Teamwork

Scheduling

Dispatch knowledge

Tools

Microsoft Office

Dispatch software

Job description

HD Air, located in Springfield, MA,, a dynamic, rapidly-growing HVAC and Plumbing company, is expanding again! We are seeking a highly skilled Dispatcher to join our team.

AVAILABLE SHIFT: Tuesday - Saturday 7:30 am - 4:00 pm

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.

To be successful in this role, you must possess:

• A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.