HVAC Operations Manager

Legacy Heating and Air Inc.; Indiana; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Leadership development

Job summary

Legacy Heating and Air Inc. is seeking an experienced HVAC Operations Manager to lead service, maintenance, and installation operations across the Greater Elkhart area and surrounding communities.

The role emphasizes building high-performing teams, improving efficiency, and delivering exceptional customer experiences. You will oversee scheduling, resource allocation, and performance metrics while partnering with sales, dispatch, and customer service to ensure seamless execution.

Qualifications

• Experience leading operations, field service teams, or multi-functional units.
• Proven track record of improving performance and accountability.
• Strong communication and decision-making abilities.
• Customer satisfaction and employee engagement focus.
• Ability to manage safety, policies, and regulatory compliance.

Responsibilities

• Provide leadership for HVAC service, maintenance, and installation ops.
• Coach field managers, technicians, and staff to drive performance.
• Oversee scheduling, workforce utilization, and resource allocation.
• Monitor revenue, profitability, productivity, and customer satisfaction.
• Collaborate with sales, dispatch, customer service, and admin.
• Lead field visits and operational reviews for improvement.
• Drive process consistency and service quality.
• Support recruiting, onboarding, and retention.
• Lead initiatives to improve efficiency and growth.
• Manage customer escalations and ensure professional resolution.
• Maintain compliance with safety standards.
• Collaborate with market leadership on growth initiatives.

Skills

Leadership experience

Operations management

KPIs & metrics

Budgeting

Staff coaching

Customer service

Communication

Problem-solving

Decision-making

Driver's license

Tools

ServiceTitan

Job description

Overview

We are seeking an experiencedHVAC Operations Manager to lead and optimize our HVAC operations throughout the Greater Elkhart area and surrounding communities. This role is ideal for a hands-on leader who thrives on building high-performing teams, improving operational efficiency, driving accountability, and delivering an exceptional customer experience.

While residential HVAC experience is preferred, we are open to leaders from home services and other field-based industries who have a proven track record of leading teams, improving operational performance, managing field operations, and developing strong team cultures.

What You'll Do:

• Provide overall leadership for the HVAC service, maintenance, and installation operations teams
• Lead, coach, and develop field managers, technicians, and support staff to drive performance and accountability
• Oversee day-to-day operations, ensuring efficient scheduling, workforce utilization, and resource allocation
• Monitor and improve key operational metrics, including revenue, profitability, productivity, customer satisfaction, and employee engagement
• Partner closely with sales, dispatch, customer service, and administrative teams to ensure seamless execution across the business
• Conduct regular field visits, ride-alongs, and operational reviews to identify opportunities for improvement and support employee development
• Drive consistency in processes, service delivery, quality standards, and customer experience
• Support recruiting, onboarding, training, and retention initiatives to build a best-in-class team
• Lead efforts to improve operational efficiency, scalability, and overall business performance
• Manage customer escalations and ensure issues are resolved professionally and effectively
• Maintain compliance with company policies, safety standards, and operational best practices
• Collaborate with market leadership to develop and execute strategic growth initiatives

What We're Looking For:

• 5+ years of leadership experience managing operations, field service teams, or multi-functional business units
• Demonstrated success leading teams in a growth-oriented, service-driven environment
• Strong operational leadership skills with the ability to improve performance, processes, and accountability
• Experience managing KPIs, budgets, workforce planning, and operational performance metrics
• Proven ability to coach and develop leaders and frontline employees
• Excellent communication, problem-solving, and decision-making abilities
• Strong focus on customer satisfaction and employee engagement
• Ability to thrive in a fast-paced, evolving environment
• Valid driver's license and acceptable driving record

Preferred Qualifications

• Residential HVAC experience
• Experience leading service, installation, and sales teams
• Prior responsibility for P&L performance, budgeting, or operational financial management
• Experience with ServiceTitan or similar field service management platforms
• Track record of improving operational efficiency while driving profitable growth
• Experience building and scaling high-performing teams

Compensation & Benefits

• Competitive base salary plus performance-based bonus opportunity
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Leadership development and advancement opportunities
• Opportunity to make a significant impact within a growing organization

Why Join Us?

This is an opportunity to play a key leadership role within a growing organization. You'll partner closely with local and market leadership to drive operational excellence, develop high-performing teams, and help shape the future growth of the business. We're looking for a leader who can create accountability, develop talent, and build a culture centered on performance, service, and continuous improvement.

We are an Equal Opportunity Employer and are committed to creating an inclusive workplace for all employees and applicants.

Posted Min Pay Rate

USD $90,000.00/Yr.

Posted Max Pay Rate

USD $120,000.00/Yr.