HVAC Operations Leader — Growth & Training

Red Cap Plumbing, Air & Electric; Tampa (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Market Value Compensation

Annualized Bonus Plan

Robust PTO Plan

Health, Vision and Dental plans

401K with company match up to 30%

Life Insurance & Disability

FSA / EAP / Legal Services

Continuous Training

Dynamic, collaborative environment

Career growth coaching

Job summary

Red Cap Plumbing, Air & Electric in Tampa, FL is seeking an HVAC Operations Manager to lead daily field operations, train staff, and oversee safety, vendor relations, and performance. You will ensure technicians deliver outstanding service while driving efficiency and growth.

This role emphasizes building a culture of excellence, scaling service delivery, and coordinating cross-functional teams to meet company goals.

Qualifications

• Bachelor’s degree preferred; high school diploma acceptable.
• In-depth HVAC systems knowledge.
• Strong leadership and team-building skills.
• Experience handling customer escalations.
• Ability to grow business in the private sector.
• Experience with residential and commercial HVAC/Process systems.
• Familiarity with HVAC design basics and material costs.
• Positive, energetic attitude to drive sales and growth.
• Proficiency with multi-tasking and prioritization.
• ServiceTitan experience preferred.

Responsibilities

• Develop a culture of performance excellence to encourage employment growth.
• Drive the HVAC department sales through training and development of the field technicians.
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting.
• Coach service technicians on increasing average ticket, closing rate, and monthly truck revenue.
• Provide constant flow of product and sales training.
• Promote lead generation.
• Monitor call backs and warranties.
• Handle escalated customer concerns with 100% satisfaction.
• No on-call needed.

Skills

Leadership

HVAC knowledge

Customer escalation handling

Sales coaching

Vendor management

Team training

Communication

Education

Bachelor’s degree preferred

High School diploma or equivalent

Tools

ServiceTitan

Job description

Red Cap Plumbing, Air & Electric in Tampa, FL is seeking an HVAC Operations Manager to lead daily field operations, train staff, and oversee safety, vendor relations, and performance. You will ensure technicians deliver outstanding service while driving efficiency and growth.

This role emphasizes building a culture of excellence, scaling service delivery, and coordinating cross-functional teams to meet company goals.