HVAC Operations Lead & Technician Trainer

Laphcc; Wisconsin; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life/AD&D insurance

401(k) with company match

Paid time off and paid holidays

Growth-oriented work environment

Job summary

Laphcc is seeking an experienced Assistant Operations Manager to support daily HVAC operations, team training, and technical service. This role collaborates with the Residential Operations Manager, Dispatcher, Service Technicians, and Installers to improve performance and deliver high-quality customer service.

Responsibilities include coordinating daily operations, developing technician training programs, coaching on diagnostics, and ensuring safety and code compliance.

Qualifications

• 3+ years of residential HVAC repair and installation experience.
• Strong HVAC diagnostic and troubleshooting skills.
• Ability to coach, train, and support team members.
• Excellent communication and customer service skills.
• Valid driver’s license and clean driving record.
• Ability to lift 50+ pounds and work on ladders up to 30 feet.

Responsibilities

• Assist with daily operations, administration, and team coordination.
• Develop and implement training programs for technicians and installers.
• Coach team members on HVAC troubleshooting, diagnostics, and best practices.
• Diagnose, repair, and maintain residential and light commercial HVAC systems.
• Support technicians with technical questions and field troubleshooting.
• Communicate with customers regarding system issues, repairs, and recommendations.
• Maintain accurate service documentation and follow safety and HVAC code requirements.
• Participate in an on-call rotation and ongoing technical training.

Skills

HVAC repair/installation

HVAC diagnostics

Team coaching/training

Communication skills

Valid driver's license

Safety consciousness

Education

EPA 608 Type II certification

Job description

Laphcc is seeking an experienced Assistant Operations Manager to support daily HVAC operations, team training, and technical service. This role collaborates with the Residential Operations Manager, Dispatcher, Service Technicians, and Installers to improve performance and deliver high-quality customer service.

Responsibilities include coordinating daily operations, developing technician training programs, coaching on diagnostics, and ensuring safety and code compliance.