HVAC Maintenance Technician

Horizon Services, LLC.; West Palm Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Horizon Services, LLC. seeks an HVAC maintenance technician to diagnose and repair heating and cooling systems, delivering efficient, high-quality customer experiences. You will work with a dynamic team, demonstrate technical competency, and lead customers to informed buying decisions.

The role is office-based with travel to markets; opportunities exist to expand knowledge and advance within a fast-paced environment. Strong communication and customer-service skills are essential.

Qualifications

• Knowledge of local HVAC codes and ability to apply on the job.
• Continued education and training to obtain NATE certification.
• Clean, safe driving record.
• Highly organized with strong follow-through abilities.
• Strong verbal and written communications.
• Committed to Horizon Services brand and values.
• Desire to be a better technician tomorrow than today.

Responsibilities

• Complete HVAC in-home service calls on equipment under 10 years old.
• Establish customer rapport to recommend the right products and services.
• Ask lifestyle questions to troubleshoot HVAC malfunctions.
• Educate customers on finance options and maintenance plans.
• Understand sales criteria and aim to exceed revenue goals.
• Present professionally to win referrals and repeat business.
• Collaborate with customer service and dispatch for success.
• Keep a clean, organized job site and truck inventory up to date.
• Participate in training, meetings, trade shows, and retreats.
• Train and mentor apprentices for quick, accurate repairs.
• Ensure invoices, time cards, and option sheets are accurate.

Skills

Verbal and written communication

Education

NATE certification

Job description

Role

We're looking for exceptional maintenance technicians to deliver the most efficient, highest quality customer experiences in residential HVAC repair.

As an HVAC maintenance technician, you will work as part of a dynamic and passionate team to demonstrate technical competency and ensure desired sales metrics.

You will diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions.

The position will be based in our office, with opportunities to travel to the market you are working in.

Responsibilities

• Complete HVAC in-home, service calls on equipment less than 10 years old.
• Know how to establish customer rapport to sell the right products and services.
• Ask the right lifestyle questions to troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Understand your sales criteria and hold yourself accountable for exceeding revenue goals.
• Show yourself as professional and knowledgeable to win new referrals and repeat business.
• Work along side customer service and dispatch to ensure overall success of the business.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, trade shows and retreats.
• Train and mentor apprentices to ensure quick, accurate repairs and installations.
• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

Requirements

• Knowledge of local HVAC codes and ability to make on-the-job applications.
• Proven track record in heating and cooling systems.
• Continued education and training to obtain NATE certification.
• Clean, safe driving record.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Passionate about ABC Company and loves the brand.
• High integrity with advanced social skills and ability to make solid connections.
• Strong desires to be a better technician tomorrow than you are today.
• Outgoing personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self-starter who's flexible and has a great attitude on life.