HVAC Service Technician

Frederick Fox; Wilmington (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Frederick Fox is seeking an experienced HVAC Service Technician to install, diagnose, repair, and maintain residential systems. You will deliver high-quality service, ensure safety, and document work accurately for customers in Wilmington, NC.

The role requires 3+ years of experience, EPA certification, a clean driving record, and strong communication with customers. You will work independently, manage multiple calls, and contribute to team success.

Qualifications

• 3+ years of residential HVAC service or maintenance experience.
• EPA Certification required.
• Valid driver's license with a clean driving record.
• Bilingual skills are a plus.

Responsibilities

• Diagnose, repair, install, and maintain residential HVAC systems.
• Provide accurate repair estimates and explain findings to customers.
• Ensure compliance with HVAC codes and safety regulations.
• Maintain tools, vehicles, and documentation, including service reports.
• Build relationships with customers and collaborate with team.
• Complete service work reliably and on time.

Skills

HVAC knowledge

Customer service

Communication

Troubleshooting

Safety awareness

Education

High school diploma / GED / HVAC trade program

Job description

HVAC Service Technician

Job Summary

We are seeking a skilled HVAC Service Technician to install, diagnose, repair, and maintain residential HVAC systems. This role is responsible for delivering high-quality service while ensuring customer satisfaction, maintaining safety standards, and accurately documenting service work. The ideal candidate has strong troubleshooting skills, excellent communication abilities, and a commitment to providing exceptional customer service.

Key Responsibilities

• Diagnose, repair, install, and maintain residential HVAC systems, including air conditioners, heat pumps, furnaces, and related equipment.
• Perform preventative maintenance and system inspections to ensure optimal equipment performance.
• Troubleshoot mechanical and electrical issues and recommend appropriate repair solutions.
• Prepare accurate repair estimates and clearly explain findings and recommendations to customers.
• Ensure all work complies with applicable HVAC codes, safety regulations, and industry standards.
• Maintain a clean, organized, and professional work environment at customer locations.
• Complete service reports, work orders, and other required documentation accurately and on time.
• Maintain and safely operate company tools, equipment, and service vehicles.
• Build positive relationships with customers by providing professional, courteous, and knowledgeable service.
• Collaborate with team members to ensure efficient project completion and customer satisfaction.
• Perform additional duties as assigned.

Qualifications

• High school diploma, GED, or completion of a trade or technical program in HVAC or a related field.
• 3+ years of residential HVAC service or maintenance experience.
• EPA Certification required.
• Strong knowledge of HVAC systems, including heat pumps, gas furnaces, air conditioning units, and ventilation systems.
• Ability to diagnose and repair mechanical and electrical HVAC issues.
• Familiarity with local HVAC codes and safety regulations.
• Strong customer service, communication, and interpersonal skills.
• Basic computer skills with the ability to use tablets, laptops, or mobile applications for service documentation.
• Valid driver's license with a clean driving record.
• Bilingual skills are a plus.
• Ability to work independently, manage multiple service calls, and maintain a professional appearance and attitude.