HVAC Maintenance Technician

Peaden Air Conditioning, Plumbing & Electrical; Panama City (FL); On-site; USD 42,000 - 65,000; Full time

Job summary

Peaden Air Conditioning, Plumbing & Electrical in Panama City, FL is seeking a full-time HVAC technician to perform in-home service calls on modern systems. You will diagnose, repair, and install equipment, ensure customer satisfaction, and contribute to revenue goals through informed product recommendations.

The role requires a high school diploma or equivalent, a valid driver's license, and a commitment to ongoing training, including EPA and NATE credentials as you advance.

Qualifications

• High school diploma or equivalent.
• EPA/NATE certifications desired.
• Clean driving record with insurable history.
• Ability to safely work from ladders and access points.
• Willingness to pursue ongoing HVAC training.

Responsibilities

• Complete HVAC in-home service calls on equipment less than 10 years old, ensuring customer satisfaction with assistance and oversight.
• Establish rapport with customers to recommend the right products and services, addressing their specific needs.
• Ask lifestyle questions to effectively troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in selecting the best financing options and maintenance plans.
• Understand and meet sales criteria, holding yourself accountable for exceeding revenue goals.
• Demonstrate professionalism and expertise to win new referrals and encourage repeat business.
• Collaborate with customer service and dispatch teams to ensure the overall success of the business.
• Maintain a clean, organized job site and a well-stocked, inventoried service truck.
• Participate in training sessions, morning meetings, trade shows, and retreats to continue professional development.
• Train and mentor apprentices, ensuring they develop the skills needed for accurate repairs and installations.
• Ensure accuracy and timeliness with invoices, timecards, curbside feedback, and option sheets.

Skills

HVAC knowledge

Troubleshooting

Customer service

Communication

Teamwork

Self-motivated

Education

High school diploma or equivalent

EPA/NATE certifications (desired)

Job description

Full-Time | Monday-Friday | 7:00am-4:00pm (on call as scheduled)

High School Diploma or Equivalent Required

Driver's License Required

Employer will conduct a background check, drug screen, and motor vehicle records check.

Responsibilities

• Complete HVAC in-home service calls on equipment less than 10 years old, ensuring customer satisfaction with assistance and oversight.
• Establish rapport with customers to recommend the right products and services, addressing their specific needs.
• Ask lifestyle questions to effectively troubleshoot heating and cooling system malfunctions.
• Educate and assist customers in selecting the best financing options and maintenance plans.
• Understand and meet sales criteria, holding yourself accountable for exceeding revenue goals.
• Demonstrate professionalism and expertise to win new referrals and encourage repeat business.
• Collaborate with customer service and dispatch teams to ensure the overall success of the business.
• Maintain a clean, organized job site and a well-stocked, inventoried service truck.
• Participate in training sessions, morning meetings, trade shows, and retreats to continue professional development.
• Train and mentor apprentices, ensuring they develop the skills needed for accurate repairs and installations.
• Ensure accuracy and timeliness with invoices, timecards, curbside feedback, and option sheets.

Requirements

• Knowledge of local HVAC codes and the ability to apply them in practical, on-the-job situations.
• Proven experience with heating and cooling systems, demonstrating competence in troubleshooting and repair.
• Commitment to ongoing education and training, aiming to obtain NATE certification.
• Strong organizational skills with exceptional follow-through abilities, ensuring tasks are completed efficiently.
• Excellent verbal and written communication skills to effectively interact with customers and team members.
• Passion for Peaden and a deep appreciation for the brand.
• High integrity with advanced social skills and the ability to build meaningful connections with clients.
• Possess a desire for continuous improvement, striving to be a better technician each day.
• Outgoing personality that thrives in a fast-paced, goal-driven environment.
• A competitive individual contributor who values teamwork and enjoys contributing to the collective success of the business.
• Highly motivated, self-starter with a positive attitude, adaptable to different challenges.

Required Qualifications

• A strong desire to pursue a career in the HVAC industry, demonstrating enthusiasm and commitment.
• Basic mechanical aptitude, with a willingness to learn and apply new skills in HVAC terminology and practices.
• A clean and safe driving record, with a valid drivers license and insurable driving history.
• High school diploma or equivalent.
• Ability to safely work from 32-foot extension and 12-step ladders.
• Willingness to invest in self-study and attend HVAC training seminars and classes to enhance knowledge.
• Commitment to acquiring industry credentials such as EPA and NATE certifications.
• Ability to follow written and verbal instructions, applying learned skills in the field.
• Commitment to developing and applying excellent customer service skills in all interactions.
• Ability to pass background check, drug screen, and motor vehicle record check.

Job Responsibilities

• Adhere to company policies and procedures, maintaining a professional appearance and attitude.
• Assist with residential heating and cooling installations, following the guidance of the lead installer.
• Report to job sites on time as scheduled and communicate arrival and departure times with dispatch.
• Maintain job site cleanliness, restock truck materials, and dispose of used equipment and materials appropriately.