HVAC LEAD SERVICE TECHNICIAN

Swann Mechanical Services; Kennesaw (GA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with matching

Ongoing training and development

Company provided work truck

Job summary

A reputable HVAC service provider in Kennesaw, Georgia is seeking an experienced Lead HVAC Service Technician. This role involves diagnosing and repairing various HVAC systems, focusing on advanced technologies and high-quality service. Candidates should possess strong communication skills and a passion for customer satisfaction. Competitive pay and benefits, including health insurance and ongoing training, are offered in a supportive and family-oriented work environment.

Qualifications

• Experience diagnosing and repairing residential HVAC systems.
• Ability to lead service calls with professionalism.
• Skilled in advanced HVAC technologies and geothermal systems.

Responsibilities

• Diagnose and repair HVAC systems across various configurations.
• Lead specialty service calls with confidence.
• Document repair actions and communicate effectively with customers.

Skills

Diagnostic ability

Communication skills

Problem-solving ability

Customer-focused

Education

Relevant HVAC certification

Tools

HVAC diagnostic tools

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Health insurance


• Opportunity for advancement


• Profit sharing


• Training & development


• Vision insurance

Family-Owned • High-End Residential • Specialty Systems Expert

Swann Mechanical is a family‑owned and family‑operated residential HVAC company known for top‑tier workmanship, professionalism, and the ability to service specialty and advanced systems most contractors won’t touch. We are searching for an experienced Lead HVAC Service Technician with strong diagnostic ability, excellent communication skills, and the drive to represent our family business at a high level.

Position Overview

The Lead Service Technician is responsible for diagnosing, repairing, and maintaining a wide spectrum of HVAC equipment including specialty systems, communicating platforms, geothermal applications, and high‑rise mechanical setups. This role requires a technician with exceptional problem‑solving ability and experience across multiple disciplines within HVAC technology.

The ideal candidate is motivated, professional, customer‑focused, and capable of leading complex service tasks independently.

Primary Responsibilities

• Diagnose and repair a wide range of residential HVAC systems


• Lead specialty service calls with confidence and minimal oversight


• Communicate effectively with homeowners and office staff


• Document findings, recommendations, and repair actions clearly


• Provide professional system evaluations and upgrade suggestions


• Uphold Swann Mechanical’s family values and customer‑first culture


• Maintain company‑provided tools, truck, and equipment

Who Thrives Here

This role is ideal for technicians who:

• Enjoy solving challenging technical issues


• Like servicing unique and specialty systems


• Take pride in delivering clean, high‑quality work


• Want to grow long‑term with a family‑owned company


• Appreciate fairness, work ethic, and a positive culture

Required Technical Experience

1. Residential HVAC Systems

• Gas furnaces (single‑stage, two‑stage, variable‑speed)


• Heat pumps (standard, dual‑fuel, communicating)


• Air handlers, PSC and ECM blower motors, variable‑speed systems


• Airflow diagnosis, static pressure testing, duct performance evaluation

2. Advanced / Communicating Systems

• Trane ComfortLink II/ Trane Link


• Lennox S30/S40 platforms


• Daikin communicating systems


• Bosch inverter systems


• Ability to interpret data buses, error codes, and control logic


• Comfort advisor communication between indoor/outdoor components

3. Geothermal Systems

• Water‑to‑air and water‑to‑water units


• Grundfos / Taco pump modules


• Desuperheater diagnostics


• Loop field understanding (open loop & closed loop)


• Flow center troubleshooting

4. Water‑Source Heat Pumps (High‑Rise Work)

• Vertical stack WSHP units


• High‑rise building control systems


• Water loop temperature, flow, and pressure troubleshooting


• Freeze protection setups and safeties

5. Wine Cellar Cooling Systems

• Wine Guardian, WhisperKOOL, CellarPro, Breezaire


• Ducted, ductless, and through‑the‑wall configurations


• Humidity control diagnosis


• TXV/EEV metering troubleshooting


• Condensate and airflow management for enclosed cellar environments

6. High‑Velocity/Small‑Duct Systems

• Unico & SpacePak


• ECM blowers, control boards, and heat kits


• Proper airflow balancing for small‑diameter supply networks

7. Electrical & Controls Proficiency

• Low‑voltage and high‑voltage troubleshooting


• Control boards, relays, sequencers, contactors


• Heat strip and emergency heat testing


• Wiring diagrams and control schematics


• Safety controls and limit switches

8. Refrigeration Diagnostics

• Advanced refrigerant diagnostics for R410A, R32, and R22


• TXV/EEV operation and superheat/subcool calculations


• Leak detection methods (electronic, nitrogen pressure tests, dye)


• Brazing, nitrogen purging, vacuum pump operation, micron understanding

9. Customer Communication & Leadership

• Clear professional communication


• Ability to educate homeowners on system performance


• Leadership capability with junior technicians


• High standards of cleanliness, organization, and professionalism

Compensation & Benefits

Swann Mechanical values technicians and invests heavily in long‑term career growth.

• Competitive Pay Based on Experience


• Sales Commission Opportunities
  System replacements, accessory recommendations, IAQ products, wine cellar upgrades, etc.


• On‑Call Bonus Program
  Paid on‑call rotation bonus in addition to overtime or billable work.


• 401(k) Program Available with matching and Profit‑Sharing


• PAID Health Insurance Available


• Company Work Truck Provided (Take‑home privileges for Lead Technicians)


• Ongoing Training & Education
  Factory training, advanced controls, geothermal programs, specialty systems.


• Supportive, Family‑Oriented Work Environment