Service Technician

Pilgrimplumbingheating; Norwell (MA); On-site; USD 48,594 - 60,606; Full time

Benefits offered by this job

401(k)

Health insurance reimbursement

Paid time off

Referral program

Job summary

Pilgrimplumbingheating in Norwell, Massachusetts is seeking an experienced HVAC Service Technician. The role involves traveling to customers, diagnosing HVAC problems, and communicating effective solutions. Compensation can exceed $1200 weekly based on experience and certifications.

Candidates must have strong communication skills, a valid MA driver’s license, and be willing to invest in tools for the job. The position offers a comprehensive benefits package including health insurance reimbursement and a 401(k) plan.

Qualifications

• Experienced HVAC Service Technician able to travel within the service area.
• Comfortable diagnosing technical problems and providing solutions.
• Must be able to lift at least 50 pounds and work in tight spaces.

Responsibilities

• Inform and educate clients on their HVAC systems.
• Inspect systems for maintenance and repair opportunities.
• Lead clients to make informed decisions on services.

Skills

HVAC industry knowledge

Communication skills

Time management

Customer service

Tools

Power and hand tools

Job description

Full Swing Plumbing, Heating & Cooling is a leader in repair and replacement of residential Heating & Air Conditioning Equipment in Massachusetts.

We specialize in high quality residential HVAC repair, maintenance, indoor air quality and new system installation and our team members take great pride in the work we do. We work in an exciting, high-performance culture and love bringing awesome people to our team! Grasshoppers only move in a forward direction and so do we!

About You

You are an experienced HVAC Service Technician with the ability to work from our headquarters in our service area and travel to visit customers and prospects the majority of the time you are at work. Knowledge of the HVAC industry is preferred. You have the ability to learn quickly and can retain knowledge. You have a willingness and comfort level to diagnose errors and technical problems, effectively and professionally communicate solutions, and offer options. Great communication skills are key. While already operating at a high level, you understand and accept training and coaching as a source of constant growth.

You have the opportunity to abundantly exceed $1200 per week based on experience, certifications, and add-on options. Compensation potential will be explained in detail at the final interview.

We Expect You To:

• Inform and educate clients on the condition of their system.
• Identify the appropriate way to satisfy our customer’s needs
• Present options tailored to each client’s needs.
• Inspect all HVAC systems to identify preventative maintenance, repair, and replacement opportunities.
• Ensure all appropriate tests are performed and documented during maintenance
• Ability to manage time and remain organized.
• Lead clients to make their best-informed decisions

Requirements For Hire:

• No Criminal history (no criminal convictions). Must be able to pass a background check.
• Must be able to safely lift at least 50 pounds solo.
• Able to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Demonstrate willingness to invest in tools used in the installation of HVAC equipment.
• Demonstrate willingness to invest time into training to advance position.
• Demonstrate commitment to developing customer service and communication skill.
• Demonstrate willingness to learn knowledge of indoor air quality
• Ability to follow written and verbal directions given.
• Ability to follow safety guidelines.
• Ability to work for extended periods of time in tight conditions such as attics and below structure crawl spaces.
• Manual dexterity required to operate a range of power and hand tools.
• Must have your own reliable transportation
• Valid MA Driver’s License with a clean MVR
• Must have working cell phone with internet connection
• 401(k)
• 401(k) matching
• Health insurance reimbursement plans
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• On call rotation
• Overtime

Supplement Pay:

• Ability to unlock commissions, bonuses, and SPIFs