HVAC Install Operations Lead & Coach

Best Care Home Services; Bartlett (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Best Care Home Services is seeking an HVAC Install Manager in Bartlett, TN to oversee daily HVAC install operations, ensure quality standards, and drive gross margin performance. The role includes coaching technicians, conducting training, and maintaining 5-star customer reviews.

Responsibilities include sign-offs on pre/post-install checklists, managing staffing per budget, and daily courtesy calls to crews to boost efficiency and customer satisfaction.

Qualifications

• Lead and develop team members to meet goals
• Drive performance to achieve business objectives
• Maintain high quality standards and customer satisfaction
• Demonstrate clear and proactive communication across teams

Responsibilities

• Perform regular 1:1s with department staff for coaching and development.
• Review JHA forms and installation checklists for quality and satisfaction.
• Participate in leadership meetings (daily huddle, weekly L10, monthly calls).
• Develop and implement a quarterly training plan for the department.

Skills

Team leadership

Performance management

Coaching

Quality assurance

Communication

Tools

ServiceTitan

Job description

Best Care Home Services is seeking an HVAC Install Manager in Bartlett, TN to oversee daily HVAC install operations, ensure quality standards, and drive gross margin performance. The role includes coaching technicians, conducting training, and maintaining 5-star customer reviews.

Responsibilities include sign-offs on pre/post-install checklists, managing staffing per budget, and daily courtesy calls to crews to boost efficiency and customer satisfaction.