HVAC Install Manager

Best Care Home Services; Bartlett (TN); On-site; USD 80,000 - 110,000; Full time

Job summary

Best Care Home Services is seeking an HVAC Install Manager in Bartlett, TN to oversee daily HVAC install operations, ensure quality standards, and drive gross margin performance. The role includes coaching technicians, conducting training, and maintaining 5-star customer reviews.

Responsibilities include sign-offs on pre/post-install checklists, managing staffing per budget, and daily courtesy calls to crews to boost efficiency and customer satisfaction.

Qualifications

• Lead and develop team members to meet goals
• Drive performance to achieve business objectives
• Maintain high quality standards and customer satisfaction
• Demonstrate clear and proactive communication across teams

Responsibilities

• Perform regular 1:1s with department staff for coaching and development.
• Review JHA forms and installation checklists for quality and satisfaction.
• Participate in leadership meetings (daily huddle, weekly L10, monthly calls).
• Develop and implement a quarterly training plan for the department.

Skills

Team leadership

Performance management

Coaching

Quality assurance

Communication

Tools

ServiceTitan

Job description

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HVAC Install Manager

Full Time Bartlett, TN, US

Job Summary

The HVAC Install Manager is responsible for overseeing the daily operations of the HVAC install department. Primary responsibility is to meet or exceed monthly gross margin dollar budget , and minimum quality standards . Duties include conducting monthly one-on-ones for each technician, weekly work-a-longs , structured weekly training, and zero-call reviews . Ensure pre and post installation checklists are signed on every installation to deliver minimum quality standards and 5-star reviews. Ensure JHA form is reviewed and signed on every installation job. Ensure 10am courtesy calls are conducted with each installation crew daily to improve jobsite efficiency. Work with Director of People to update staffing plan and ensure proper staffing to meet budget and customer expectations.

Duties & Responsibilities

• Perform regular 1:1s with department staff to provide performance management, coaching, and career development.
• Review JHA forms and installation checklists for every installation to ensure minimal quality and customer satisfaction standards are met.
• Contribute to regular leadership meetings including daily huddle, weekly L10, monthly MOD call, and monthly people meeting .
• Develop a quarterly training plan and implement weekly training within the department. Coordinate with service managers to train on technical knowledge.
• Perform weeklyride-a-longtwice per week for real-time coaching withinstallers.
• Coordinate customer concern process to ensure 100% satisfaction for every customer.
• Coordinate with Warehouse and Fleet Manager to ensure monthly truck inspections and partial inventory counts are performed.
• Any and allother duties as assigned.

Competencies for Success

• Communication; Customer Focus; Dependability/Productivity; Organization Skills; Quality; Results Orientation; Interpersonal Skills; Computer Skills; Initiative; Problem Solving; Results Driven; Sense of Urgency; Self Development

Required Skills & Abilities

• Possess the ability to inspire both personal and professional growth in our team members.
• Ability to drive team performance to achieve all business goals andobjectives.
• Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
• Working knowledge and experience in using ServiceTitan is recommended.