HVAC Install Coordinator: Scheduling & Customer Care

Socket.dev; Manassas (VA); On-site; USD 28,000 - 32,000; Full time

Job summary

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking an HVAC Install Coordinator to streamline scheduling, coordinate branch resources, and own the install process from start to finish. You will serve as the main liaison for customers, ensure timely communication, and drive installation efficiency across multiple teams.

The role emphasizes organization, proactive problem solving, and strong CRM/scheduling system skills to keep projects on track and customers satisfied.

Qualifications

• Experience in scheduling, coordination, dispatching, or customer service.

Responsibilities

• Serve as the primary point of contact for customers throughout the installation process, including scheduling and follow-up communication.
• Coordinate all aspects of installation jobs with internal teams and branch locations to ensure efficiency and accuracy.
• Own and manage install jobs from initial scheduling through completion and customer satisfaction.
• Monitor and manage HR/job workflows for assigned branches to ensure timely progress and documentation.
• Update internal tracking tools, including Monday boards, pre- and post-installation.
• Collect payment for completed installation jobs when technicians are unable to do so onsite.

Skills

Scheduling

Coordination

Dispatching

Customer service

Organizational skills

Communication

Collaboration

Tools

Monday.com

CRM systems

Job description

F.H. Furr Plumbing, Heating, Air Conditioning & Electrical is seeking an HVAC Install Coordinator to streamline scheduling, coordinate branch resources, and own the install process from start to finish. You will serve as the main liaison for customers, ensure timely communication, and drive installation efficiency across multiple teams.

The role emphasizes organization, proactive problem solving, and strong CRM/scheduling system skills to keep projects on track and customers satisfied.