HVAC Inside Sales Specialist

Heritage Distribution; Traverse City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Heritage Distribution in Traverse City, MI seeks an Inside Sales Associate to greet customers, determine needs, describe merchandise, and process orders in a fast-paced HVACR environment.

The role requires staying current on promotions and policies, handling multiple tasks, and delivering reliable, professional service. Preferred candidates have 2+ years in the industry, can lift 50 lbs, and will support sales with phone and in-person interactions.

Qualifications

• Exceptional customer relations skills.
• Knowledgeable in HVAC service/sales.
• Basic computer skills, including order management software.
• Able to handle multiple assignments at once.
• Reliable, punctual and professional demeanor.
• Two years of industry experience.
• Comfortable answering the phone and making calls on behalf of the company.
• Able to lift at least 50lbs.
• Basic understanding of HVAC systems, parts and terminology.

Responsibilities

• Inside Sales Associates have direct contact with the customer and greet customers.
• Determine the customer’s needs and describe merchandise to customers.
• Enter and pull orders as well as complete customer transactions.
• Keep up to date on current sales, promotions and policies.
• Provide product demonstrations and answer the store phone.

Skills

Customer relations

HVAC service knowledge

Order management software

Multitasking

Professional demeanor

Job description

Heritage Distribution in Traverse City, MI seeks an Inside Sales Associate to greet customers, determine needs, describe merchandise, and process orders in a fast-paced HVACR environment.

The role requires staying current on promotions and policies, handling multiple tasks, and delivering reliable, professional service. Preferred candidates have 2+ years in the industry, can lift 50 lbs, and will support sales with phone and in-person interactions.